Call Center Agent - CSR - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A staffing solutions company is seeking English-speaking call center agents for on-site positions in Taguig. This role in the anti-fraud department involves engaging with consumers via inbound and outbound calls to prevent fraudulent activity. Candidates should possess a High School Diploma and ideally have one year of experience in customer service. Strong communication skills are essential for ensuring a positive customer experience.

Qualifications

• Minimum one year of experience in call center, customer service, or telemarketing.
• Ability to work in collections or anti-fraud roles.

Responsibilities

• Engage with consumers through inbound and outbound calls.
• Assist customers and prevent fraudulent activity.
• Safeguard the client's brand reputation.

Skills

Effective communication in English

Relationship-building skills

Education

High School Diploma or equivalent

Job description

About the job Call Center Agent - CSR - Taguig

TASQ is seeking English-speaking call center agents for on-site positions in Taguig, with openings available starting May 13. The initial screening interview will take place via phone, so please ensure your phone line is open.

• A minimum of a High School Diploma or equivalent is required.
• Ideally, candidates should have one year of experience in call center collections, customer service, or telemarketing.
• Applicants must be able to communicate effectively in English, both spoken and written.
• Candidates should be willing to work in either collections or anti-fraud roles.

POSITION PURPOSE: Anti-Fraud - Start date is May 13, 2025

As a Customer Service Representative in the Fraud department, you will engage with consumers on behalf of the client through inbound and outbound calls. This position requires strong relationship-building skills to assist customers and prevent fraudulent activity. You will need to navigate multiple systems at once while effectively utilizing your computer. The primary goal of this role is to safeguard the clients brand reputation and ensure a positive experience for customers.