Call Center Agent – Concentrix | Fresh Graduates Welcome

Bill Gosling Outsourcing; Manila; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

HMO and healthcare benefits

Paid training

Career advancement opportunities

Job summary

Concentrix Philippines is hiring Customer Service Representatives across multiple accounts and sites this November 2026. Fresh graduates and first-time job seekers are welcome, with no BPO experience required for selected accounts.

Join a global leader in customer experience for voice and non-voice opportunities, with roles across Bridgetowne, UP Ayala TechnoHub, and other sites. Competitive packages and career growth await in an on-site work environment.

Qualifications

• Fresh graduates and first-time job seekers are welcome.
• No BPO experience required for selected accounts.
• Good English communication and comprehension skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries through calls, chat, or email.
• Assist with billing, account concerns, technical issues, and service requests.
• Provide accurate information and effective solutions.
• Maintain customer records and documentation.
• Follow company procedures and data privacy policies.
• Meet customer satisfaction, quality, and productivity targets.

Skills

Customer service

English communication

Education

High School / Senior High School / College Graduate

Job description

CONCENTRIX IS HIRING — NOVEMBER 2026

FRESH GRADUATES WELCOME | NO BPO EXPERIENCE REQUIRED FOR SELECTED ACCOUNTS | VOICE & NON-VOICE OPPORTUNITIES

Customer Service Representative | Multiple Accounts & Sites

Join Concentrix Philippines, a global leader in customer experience and business services!

We are hiring Customer Service Representatives, Technical Support Representatives, and other specialized positions across multiple locations this November 2026.

Whether you're a fresh graduate, first-time job seeker, career shifter, or experienced BPO professional, explore the available opportunities and find the right position for you!

AVAILABLE LOCATIONS & ACCOUNTS

FEATURED HIRING SITES

BRIDGETOWNE – QUEZON CITY

• Healthcare, Solar Power – No Experience Required

• E-commerce – 1–5 Months Experience

• Logistics & Warehousing, Financial – 6–12 Months Experience

UP AYALA TECHNOHUB – QUEZON CITY

• Financial Collections, Healthcare, Pharmaceutical, Media & Communications, Retail – No Experience Required

• Healthcare, Pharmaceutical, Streaming Services – 1–5 Months Experience

• Financial Collections, Electronics Sales, Satellite TV & Entertainment, Healthcare – 6–12 Months Experience

OTHER AVAILABLE SITES

No BPO Experience Required

• Alabang – Telco (Chat), Airline, Australian Telco

• Bacolod – Premium Cable, Travel

• Baguio – Healthcare, Financial

• Cagayan de Oro – Finance (Blended)

• Cebu IT Park – Financial, Cable, Logistics

• Clark – Financial, Telco, Retail, Travel

• Cyberwest – Retail

• Davao – Healthcare, E-commerce Retail, Luxury Travel

• ETON – Retail, Cable Satellite, Healthcare Insurance

• Makati – Singaporean Telco, Retail (Blended), Telco (Non-Voice)

• Megamall – Logistics

• Shaw – Financial Tech (Voice)

• Spark – US Telco

With 1–5 Months BPO Experience

• Bacolod – Airline, Financial

• Bridgetowne – E-commerce

• Clark – Travel

• Iloilo – Healthcare

• Makati – Payroll

• San Lazaro – Healthcare T2

• Shaw – Radio Satellite (Voice)

• UP Ayala – Healthcare, Pharmaceutical, Streaming Services

With 6–12 Months BPO Experience

• ANE – Local Banking, Collections

• Bacolod – Multi-channel

• Bridgetowne – Logistics, Financial

• Cagayan de Oro – Airline (Blended)

• Cebu IT Park – Travel and Cruise

• Clark – Financial

• Cyberwest – Telco (Customer Service)

• Davao – Real Estate, Travel Booking (Blended)

• ETON – Cable Satellite

• Makati – Technical Support, Financial, Logistics

• Nuvali – Telco

• San Lazaro – Healthcare T3, Telco, Non-Voice Telco

• Spark – UK Telco, Webhosting

• UP Ayala – Financial Collections (Dayshift), Electronics Sales, Satellite TV, Healthcare (Fixed Weekends Off)

With 13–24 Months BPO Experience

• Cebu IT Park – Manufacturer, Cash Management

• Davao – E-commerce Retail (Non-Voice)

• Makati – Healthcare Retail, Shoe Apparel, Healthcare, Billing

• Shaw – Financial (Blended)

• Spark – Ride Sharing Tier 2 (Sales)

• Taguig – Premium (Blended), Premium (Non-Voice)

JOB RESPONSIBILITIES

Depending on your assigned account, responsibilities may include:

• Handle customer inquiries through calls, chat, or email.

• Assist with billing, account concerns, technical issues, and service requests.

• Provide accurate information and effective solutions.

• Maintain customer records and documentation.

• Follow company procedures and data privacy policies.

• Meet customer satisfaction, quality, and productivity targets.

QUALIFICATIONS

• High School Graduate, Senior High School Graduate, or College Graduate, depending on account requirements.

• Fresh graduates and first-time job seekers are welcome.

• No BPO experience required for selected accounts.

• Previous BPO or customer service experience may be required for other positions.

• Good English communication and comprehension skills.

• Basic computer knowledge.

• Willing to work onsite and on shifting schedules.

• Must meet account-specific qualifications and assessments.

SALARY, INCENTIVES & BENEFITS

Enjoy competitive employment packages and opportunities for career growth!

• Competitive salary packages.

• Account-based incentives and performance bonuses.

• Attendance and productivity incentives, where applicable.

• Night differential for eligible schedules.

• HMO and healthcare benefits, subject to company policy.

• Paid training.

• Career advancement and internal promotion opportunities.

WORLD-CLASS FACILITIES

Selected Concentrix sites offer employee facilities such as:

• Sleeping quarters

• Shower rooms

• Gaming rooms

• Gym and fitness facilities

• Modern workspaces and recreational areas

START YOUR CAREER WITH CONCENTRIX THIS NOVEMBER 2026!

Explore multiple accounts, competitive compensation, exciting employee benefits, and career development opportunities.