Concentrix Non-Voice Customer Service Representative

Bill Gosling Outsourcing; Metro Manila; Presencial; PHP 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sleeping Quarters

Shower Rooms

Gym and Fitness Facilities

Descripción de la vacante

Concentrix Philippines is hiring for Non-Voice Customer Service Representative roles across multiple Metro Manila sites. Fresh graduates and first-time job seekers are welcome, with no BPO experience required for selected accounts.

You will support customers via chat and email, delivering accurate information and friendly service. Join a world-class company offering paid training, career development, incentives, and a dynamic, on-site workplace with shifting schedules including nights and

Formación

• High school graduate, Senior High School graduate, college undergraduate, or college graduate, depending on account requirements.
• No previous BPO experience required for selected accounts.
• Fresh graduates and first-time job seekers are encouraged to apply.
• Good English communication, comprehension, and written communication skills.
• Basic computer knowledge and the ability to navigate multiple systems.
• Good typing skills and attention to detail.
• Ability to understand customer concerns and provide appropriate solutions.
• Strong problem-solving and multitasking abilities.
• Willingness to work onsite at the assigned Concentrix location.
• Willingness to work on shifting schedules, including nights, weekends, and holidays, when required.
• Ability to meet account-specific assessment and employment requirements.

Responsabilidades

• Respond to customer inquiries through chat, email, and other non-voice channels.
• Provide accurate, clear, and professional responses to customer concerns.
• Assist customers with account-related inquiries, service requests, and general concerns.
• Review, verify, and update customer information when authorized.
• Process customer requests following established procedures.
• Maintain accurate documentation of customer interactions.
• Protect confidential customer information and follow data privacy policies.
• Identify customer needs and provide appropriate solutions.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain quality, accuracy, productivity, and customer satisfaction standards.
• Actual responsibilities and communication channels depend on the assigned account.

Educación

High school diploma

College degree

Descripción del empleo

CONCENTRIX IS HIRING — NOVEMBER 2026

Non-Voice Customer Service Representative | Chat & Email Support

NO BPO EXPERIENCE REQUIRED FOR SELECTED ACCOUNTS | FRESH GRADUATES WELCOME | MULTIPLE SITES AVAILABLE

START YOUR CAREER WITH A WORLD-CLASS COMPANY!

Looking for a rewarding career with competitive pay, exciting benefits, and a great working environment?

Join Concentrix Philippines, a global leader in customer experience and business services!

We are hiring for Chat, Email, and Non-Voice Customer Service Representative positions this November 2026. Whether you're a fresh graduate, a first-time job seeker, or an experienced professional looking for a new opportunity, this could be your chance to grow with a world-class company.

Explore opportunities across multiple Concentrix locations in Metro Manila and other Philippine sites.

Why choose Concentrix?

• Competitive salary packages

• Account-based incentives and performance bonuses

• Paid training and career development

• World-class workplace facilities

• Opportunities for promotion and professional growth

• A supportive and dynamic working environment

Selected accounts may accept applicants without previous BPO experience, subject to qualifications and recruitment requirements.

CONCENTRIX LOCATIONS

Metro Manila

• Quezon City: Bridgetowne, ETON Centris, UP Ayala Technohub, Cyberwest, Eastwood, Cubao

• Makati: One Makati, Glorietta 5, Ayala North Exchange

• Pasay: Mall of Asia (MOA)

• Manila: San Lazaro

• Mandaluyong: Shaw Boulevard, SM Megamall

• Alabang: Northgate Cyberzone, Muntinlupa

• Taguig: BGC

Other Philippine Locations

• Clark, Pampanga

• Nuvali, Laguna

• Baguio

• Naga

• Bacolod

• Cebu

• Cagayan de Oro

• Davao

Site availability varies. Not all locations have openings for non-voice accounts. Final account assignment depends on current vacancies and recruitment qualifications.

ABOUT THE ROLE

As a Non-Voice Customer Service Representative, you will provide professional customer support through written communication channels such as live chat, email, and other assigned digital platforms.

You will assist customers with inquiries, account concerns, service requests, and other customer-related matters while ensuring accurate information, excellent service, and compliance with company policies.

This role is ideal for applicants who enjoy written communication, problem-solving, and assisting customers in a professional environment.

Depending on the assigned account, your responsibilities may include:

KEY RESPONSIBILITIES

• Respond to customer inquiries through chat, email, and other assigned non-voice channels.
• Provide accurate, clear, and professional responses to customer concerns.
• Assist customers with account-related inquiries, service requests, and general concerns.
• Review, verify, and update customer information when authorized.
• Process customer requests while following established procedures.
• Maintain accurate documentation of customer interactions.
• Protect confidential customer information and follow data privacy policies.
• Identify customer needs and provide appropriate solutions.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain quality, accuracy, productivity, and customer satisfaction standards.

Actual responsibilities and communication channels depend on the assigned account.

QUALIFICATIONS

We welcome applicants who are motivated, professional, and willing to learn.

• High school graduate, Senior High School graduate, college undergraduate, or college graduate, depending on account requirements.
• No previous BPO experience required for selected accounts.
• Fresh graduates and first-time job seekers are encouraged to apply.
• Good English communication, comprehension, and written communication skills.
• Basic computer knowledge and the ability to navigate multiple systems.
• Good typing skills and attention to detail.
• Ability to understand customer concerns and provide appropriate solutions.
• Strong problem-solving and multitasking abilities.
• Willingness to work onsite at the assigned Concentrix location.
• Willingness to work on shifting schedules, including nights, weekends, and holidays, when required.
• Ability to meet account-specific assessment and employment requirements.

COMPETITIVE SALARY, INCENTIVES & BONUSES

Build your career while enjoying a competitive compensation package!

Depending on the assigned account, employment package, and eligibility, benefits may include:

• Competitive monthly salary package.
• Account-based performance incentives.
• Monthly or quarterly performance bonuses, where applicable.
• Attendance and productivity incentives, where applicable.
• Night shift differential for eligible working hours.
• Additional account-specific bonuses and rewards.
• HMO and healthcare benefits, subject to company policy.
• Paid training.
• Career advancement and promotion opportunities.
• Additional company benefits based on the employment package.

Your earning potential may increase through account-specific incentives and performance rewards.

Salary, incentives, bonuses, and eligibility requirements vary by account and are subject to company policies.

WORLD-CLASS FACILITIES & EMPLOYEE PERKS

Enjoy a workplace designed to support productivity, comfort, and employee well‑being!

Selected Concentrix sites offer access to facilities that may include:

• Sleeping Quarters – A designated space to rest during breaks.
• Shower Rooms – Convenient facilities for personal refreshment.
• Gaming Rooms – A recreational space to unwind and enjoy your breaks.
• Gym and Fitness Facilities – Opportunities to stay active and support your wellness.
• Comfortable Workspaces – Modern facilities designed for a professional working environment.
• Employee Recreational Areas – Spaces to relax and recharge.

Enjoy more than just a job. Experience a workplace where you can build your career while taking advantage of employee facilities and recreational perks.

Facility availability, access, and usage guidelines vary by site and are subject to company policies.

CAREER GROWTH & DEVELOPMENT

At Concentrix, your career can go beyond your first position.

Enjoy opportunities to:

• Develop your customer service and communication skills.
• Gain valuable experience with a global organization.
• Participate in paid training and account-specific development.
• Explore internal career opportunities and advancement.
• Build a long‑term career in the customer experience industry.

Whether you're starting your first job or looking for your next career move, Concentrix offers opportunities to learn, grow, and develop professionally.