Business Transformation Manager

Create Synergies Inc.; Philippines; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Create Synergies Inc. is seeking a seasoned Project Manager to lead transformation and transition initiatives in our Philippines operations.

You will ensure processes, documentation, training, and teams are prepared for successful implementation and go-live, coordinating with multiple cross-functional units to align with strategic goals. Responsibilities include steering projects from planning to go-live, managing timelines, milestones, and stakeholder communications, and driving continuous

Qualifications

• Bachelor's degree in business or related field.
• 7+ years in project management, transformation, or operations.
• 3-5 years of people leadership experience.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead transformation projects from planning through go-live.
• Manage timelines, milestones, deliverables, and stakeholder communication.
• Oversee SOP creation, process documentation, knowledge transfer, and training readiness.
• Collaborate with Transformation, Design, Operations, and Transition teams.
• Identify and mitigate project risks, issues, dependencies, and process gaps.
• Monitor project progress and provide regular status updates to leadership.
• Ensure operational readiness before go-live and support successful transitions.
• Drive continuous process improvements aligned with future-state operating models.

Skills

Leadership

Stakeholder Management

Communication

Problem Solving

Change Management

Project Management

Team Leadership

Education

Bachelor's degree in Business/Operations

Job description

We are looking for a Project Manager to lead transformation and transition initiatives, ensuring processes, documentation, training, and teams are fully prepared for successful implementation and go-live.

• Lead transformation projects from planning through implementation and go-live.
• Manage project timelines, milestones, deliverables, and stakeholder communication.
• Oversee SOP creation, process documentation, knowledge transfer, and training readiness.
• Collaborate with Transformation, Design, Operations, and Transition teams.
• Identify and mitigate project risks, issues, dependencies, and process gaps.
• Monitor project progress and provide regular status updates to leadership.
• Ensure operational readiness before go-live and support successful transitions.
• Drive continuous process improvements aligned with future-state operating models.

Qualifications:

• Bachelor's degree in Business, Operations, Healthcare Administration, or a related field.
• 7+ years of experience in project management, transformation, shared services, transition, or operations.
• 3-5 years of people leadership or team management experience.
• Strong stakeholder management, communication, and problem-solving skills.
• Experience in process documentation, training, knowledge transfer, and change or transition initiatives is highly preferred.