Business Systems Support Analyst

Altrad Pacific Shared Services Inc; Muntinlupa; On-site; PHP 480,000 - 600,000; Full time

Job summary

Altrad Pacific Shared Services Inc in the Philippines seeks a Business Systems Support Analyst to provide hands-on operational support across enterprise systems, handle incidents, and assist with testing and process improvements. The role focuses on daily system support, issue resolution, and collaboration with IT teams, including monitoring integrations and dashboards using SharePoint and Power BI.

Ideal candidates have a degree in IT/CS or related field, strong analytical skills, and

Qualifications

• Bachelor’s degree or equivalent practical experience in IT/CS/Business.
• Strong analytical, problem-solving, and research skills with practical outcomes.
• Experience supporting multiple concurrent work items in a structured environment.
• Experience providing project administration, coordination, or support services in tech or business improvement contexts.
• Demonstrated ability to prepare meeting minutes, track actions, and maintain project documentation.
• Strong organizational and coordination abilities to manage multiple priorities and deadlines.
• Proficiency with Microsoft 365 apps including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint.
• Willing to work in Alabang, Muntinlupa for a fixed-term role of 12 months.

Responsibilities

• Provide hands-on functional and operational support across enterprise business systems.
• Investigate, diagnose, and resolve incidents within agreed timeframes.
• Assist with testing scenarios, scripts, and test data; support integration testing and user validation testing.
• Identify opportunities for system and process improvements; document current-state processes and enhancements.
• Monitor and support system integrations and data flows; support SharePoint-based solutions and Power BI dashboards.
• Collaborate with business users, IT teams, and service partners; maintain clear documentation and test artefacts.
• Provide administrative and coordination support to the Project Manager across initiatives; prepare minutes and action items.
• Coordinate project schedules, meetings, and team activities; manage project documentation repositories and governance artefacts.
• Willingness to travel within APAC region as required for business initiatives.

Skills

Analytical thinking

Problem-solving

Research skills

Experience supporting multiple tasks

Meeting minutes & action tracking

Documentation

Organizational skills

Coordination skills

Microsoft 365 (Outlook, Teams, Share,)

Microsoft Word & Excel

Education

Bachelor’s degree in Information Technology, Computer Science, Business, or related discipline

Equivalent practical experience

Tools

SharePoint

Power BI

Microsoft 365 suite

Job description

The Business Systems Support Analyst provides hands-on functional and operational support across enterprise business systems. The role focuses on day-to-day system support, issue resolution, testing assistance, and contribution to process improvements and integration activities.

Operational System Support

• Investigate, diagnose, and resolve incidents within agreed timeframes
• Support business users with practical guidance to improve effective system usage

Testing & Change Support

• Assist with preparation and execution of test scenarios, scripts, and test data
• Support system testing activities, including integration and user validation testing
• Log, track, and retest defects following fixes or system changes

Process & System Improvements

• Identify opportunities for incremental system and process improvements
• Assist with documenting current-state processes and suggested enhancements
• Support implementation of approved changes and minor enhancements

Integrations & Platforms Support

• Assist with the monitoring and support of system integrations and data flows
• Support collaboration and reporting platforms, including: SharePoint-based solutions and Power BI reporting and dashboards
• Escalate integration or data quality issues with relevant details

Stakeholder Engagement & Documentation

• Work collaboratively with business users, IT teams, and service partners
• Maintain clear and accurate documentation, including support notes and test artefacts
• Support knowledge transfer and adherence to support procedures

Project Coordination & Governance Support

• Provide effective administrative and coordination support to the Project Manager across project and business improvement initiatives.
• Prepare, maintain, and distribute accurate meeting minutes, capturing key discussions, decisions, action items, owners, and target dates.
• Coordinate project schedules, meetings, workshops, and other team activities to support effective project execution.
• Maintain project documentation repositories and ensure project information is accurate, current, and readily accessible to the Business Information Systems (BIS) team.
• Assist in maintaining project governance artefacts, including action registers, decision logs, meeting schedules, status reports, and project documentation.
• Work closely with the Project Manager and project team members to support project governance, reporting, coordination, and successful delivery outcomes.

Role Expectations & Conditions

• Provide support and assurance across a portfolio of concurrent initiatives as required
• Flexibility to adjust working hours and perform reasonable overtime where business deadlines or critical activities require it
• Willingness to travel where required to support business initiatives
• Willingness to undertake occasional travel within the APAC region, subject to project and business needs

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline, or equivalent practical experience
• Strong analytical, problem-solving, and research skills with a focus on practical, operational outcomes
• Experience supporting multiple concurrent pieces of work in a structured environment
• Experience providing project administration, project coordination, or project support services within technology or business improvement environments.
• Demonstrated experience preparing meeting minutes, tracking actions, and maintaining project documentation.
• Strong organizational and coordination skills with the ability to manage multiple priorities and deadlines effectively.
• Proficiency in Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint.
• Willing to work in Alabang, Muntinlupa for a fixed-term role of 12 months