Business Systems Analyst Certified Salesforce Developer-Hybrid

Dempsey Resource And Management Incorporation; Taguig; Hybrid; PHP 502.000 - 781.000; Vollzeit

Zusammenfassung

Dempsey Resource And Management Incorporation is seeking a Business Systems Analyst Certified Salesforce (SAP) Developer for a hybrid role based in BGC Taguig. You will support, administer, and enhance enterprise ERP and finance systems, acting as a liaison between business stakeholders and IT to ensure systems align with needs.

The role emphasizes Salesforce with ERP/CRM integration, ITIL-aligned incident/change management, and data integrity.

Qualifikationen

• Certified Salesforce (SAP) Developer.
• Experience with Apex coding.
• Familiar with ITIL processes (incident, problem, change).
• Proven experience as a Business Systems Analyst or Systems Administrator.
• Strong ERP experience, especially in finance (GL, AP, AR).
• CRM exposure and data integration experience.

Aufgaben

• Provide day-to-day administration, support, and maintenance of ERP and finance systems.
• Salesforce-focused responsibilities with additional systems (Optimizely, Umbraco, One plan).
• Act as the first point of contact for system issues, managing incidents per ITIL.
• Collaborate with Finance to gather requirements and translate them into system solutions.
• Configure, test, deploy changes and integrations.
• Support month-end and year-end finance processes from a systems perspective.
• Maintain system documentation and project artifacts.
• Participate in upgrades, patches, and implementation projects.
• Assist with data flows between ERP, CRM and other systems.
• Ensure data integrity, security, and compliance across systems.
• Identify opportunities for automation and optimization.
• Support user training and adoption of new functionality.
• Collaborate with vendors when required.

Kenntnisse

Apex programming

ITIL knowledge

Stakeholder communication

Analytical thinking

Tools

Salesforce

ERP systems

CRM platforms

Jobbeschreibung

Business Systems Analyst Certified Salesforce (SAP) Developer - HYBRID SET UP/ BGC TAGUIG ( AUSTRALIAN COMPANY)
ABOUT THE ROLE

This position is responsible for supporting, administering, and enhancing enterprise business systems across the organization, with a primary focus on ERP and finance-related platforms. The role acts as a key liaison between business stakeholders and IT, ensuring systems are optimized, maintained, and aligned to business needs. The Business Systems Analyst will contribute to system improvements, manage incidents and changes in line with ITIL processes, and support ongoing transformation initiatives involving ERP and CRM platforms.

RESPONSIBILITIES:

• Provide day-to-day administration, support, and maintenance of ERP and associated finance systems.
• The roles main focus will be Salesforce, but remit will also include other systems (Optimizely, Umbraco, One plan).
• Act as the first point of contact for system-related issues, managing incidents and service requests in line with ITIL practices.
• Partner with Finance and other business units to gather requirements and translate them into system solutions.
• Configure, test, and deploy system changes, enhancements, and integrations.
• Support month-end, year-end, and other critical finance processes from a systems perspective.
• Maintain system documentation, including processes, configurations, and knowledge articles.
• Participate in system upgrades, patches, and implementation projects.
• Assist with integration and data flow between ERP, CRM, and other business systems.
• Ensure data integrity, security, and compliance across systems.
• Identify opportunities for process automation and system optimizations.
• Support user training and adoption of systems and new functionality.
• Collaborate with vendors and external partners when required.

UNIQUE QUALITIES REQUIRED FOR THIS POSITION:

• Certified Salesforce (SAP) Developer
• Knows how to code in APEX
• Comfortable with system administration, configuration changes, updates, application environment refresh etc.
• Proven experience as a Business Systems Analyst or Systems Administrator.
• Strong hands-on experience with ERP.
• Experience supporting finance systems and processes (GL, AP, AR, reporting).
• Exposure to CRM platforms.
• Understanding and practical application of ITIL processes (incident, problem, change management).
• Strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication skills.
• Ability to manage competing priorities and meet deadlines.
• High attention to detail and commitment to data accuracy.
• Experience in system integrations and data workflows desirable.
• Continuous improvement mindset and willingness to learn.
• Reliable and effective support of Business systems.
• Timely resolution of incidents and service requests in line with SLAs.
• Successful delivery of system enhancements and improvements.
• Creation and maintenance of documentation and project artifacts.
• Strong stakeholder satisfaction and engagement.
• Improved system usability, efficiency, and data integrity.
• Effective adherence to ITIL processes and governance standards.

SALARY:45K -70K