Business System Analyst III

McNeil & Co.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Arch Capital Group Ltd. is seeking a Business Systems Analyst to bridge business needs with IT delivery. You will collaborate with product managers, owners and users to capture requirements and translate them into clear specifications for software and data warehouse applications.

You will write user stories, set acceptance criteria, and guide testing across QA and development teams. The role requires strong analytical skills and knowledge of Agile practices.

Qualifications

• Bachelor's degree in computer science or related field.
• Experience as a Product Owner or Business Systems Analyst in Agile environments.
• Strong analytical, problem solving and organizational skills.

Responsibilities

• Collaborate with DPM, owners and users to capture requests and translate into specs.
• Write user stories and acceptance criteria; ensure INVEST and DOR compliance.
• Lead end-to-end/integration testing and coordinate QA and development teams.
• Document workflows, test plans and release notes; maintain Confluence/Miro docs.
• Prioritize backlog with DPM/Proxy DPM and communicate changes to stakeholders.

Skills

Agile

Product Owner

Stakeholder Management

SQL

PowerBI

Test Plans

Jira

Documentation

QA Coordination

Education

Bachelor's degree in CS or related field

Tools

Jira

Confluence

TestRails

Miro

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Job Description

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

Tasks/Responsibilities

• The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions to accurately realize business goals.
• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications.
• Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM.
• Meets INVEST and DOR criteria for stories.
• Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories.
• Works with the testers to ensure that all software components are tested adequately.
• Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD.
• Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs.
• Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort.
• Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools.
• Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process.
• Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in providing Release notes with a specific use case, screen shots, detail on the changes, etc.
• Be the SME for the application area your team owns.
• Have deep understanding of the current workflow, rules, dependencies, potential impacted areas.
• Always continue learning your application, understanding new features being developed, be the gatekeeper of consistency and cohesiveness across screens, actions, data, etc.
• Speak the Business language.
• Understand and be able to articulate the business process from the user’s standpoint.
• Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication).
• Build relationships with users and business SMEs, keep learning from them - shadow, ask for their training documents.
• Create and maintain documentation, take initiative, refer other team members to your documents.
• Write great user stories - small, concise, well defined, with just enough details.
• Refine and break them down with the team, be the champion of the vertical story split.
• Be the gatekeeper of quality on the team.
• Create Acceptance criteria, help QA understand the system’s expected behavior.
• Review the test cases in Test Rails, help QA find a way to figure out the system’s actual behavior and make sure it matches the AC.
• Create plans for end-to-end testing, document use cases, help QA plan.
• Decide what needs to be automated as part of the regression test suite.

Requirements

• Excellent analytical, problem solving and organizational skills.
• Ability to learn new business concepts and technology.
• Experience in Agile software development as a Product Owner or similar role.
• Knowledge of Insurance business domain - prior experience or training on the job Knowledge in SQL, PowerBI, Test Plan creation and management, Test automation principles are a plus.
• Strong customer service skills to provide end user/business owner systems support.
• Excellent communication skills: Ability clearly speak and understand the English language.
• Excellent command of the English language, i.e. Ability to write and understand the written documents, email and other forms of electronic communications.
• Ability to discuss, articulate and simplify technology to non-technical people.
• Education and Experience Required knowledge & skills would typically be acquired through a bachelor’s degree in computer science or related field.
• Experienced BA/BSA with at least 3-6 years

10400 Arch Global Services (Philippines) Inc. Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.

Attention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously. Please be vigilant to fraudulent activity if you receive a communication or email asking you to submit any personal information. Do not send money or pass any details to someone suggesting they can provide employment with Arch. You should only enter your information into our official career portal. Please know the following about our interviewing and hiring practices. We never make job offers without a formal, in person, interview process. We never ask you to send money of any kind.