Business System Analyst III

Arch Capital; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Arch Capital in the Philippines is seeking a Business Systems Analyst to bridge business needs and technology. You will translate stakeholder requests into clear specifications for software and data warehouse projects, collaborating with product managers, system owners and QA throughout the lifecycle.

This role requires strong analytical skills, knowledge of SQL and Power BI, and experience in Agile environments.

Qualifications

• Bachelor's degree in computer science or related field.
• Experience in Agile software development as a Product Owner or similar role.
• Knowledge of Insurance business domain.
• Knowledge of SQL, PowerBI, and test planning/automation principles.
• Excellent analytical, problem solving and organizational skills.
• Strong communication in English.

Responsibilities

• Act as liaison between DPM, business users, engineers and QA for software solutions.
• Write user stories and ensure INVEST and DOR criteria.
• Lead end-to-end/integration testing with the Sprint team.
• Collaborate with QA to document bugs and track in Jira.
• Maintain product and system documentation in Confluence and Miro.
• Prioritize backlog items with DPM/Proxy DPM and be gatekeeper of quality.

Skills

Analytical skills

Problem solving

Organizational skills

Agile software development experience

Ability to learn new concepts

Excellent communication

English language proficiency

Customer service skills

Education

Bachelor's degree in computer science or related field

Tools

SQL

PowerBI

TestRails

Jira

Confluence

Miro

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Job Description

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

Tasks/Responsibilities

• The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions to accurately realize business goals.
• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications.
• Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM.
• Meets INVEST and DOR criteria for stories.
• Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories.
• Works with the testers to ensure that all software components are tested adequately.
• Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD.
• Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs.
• Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort.
• Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools.
• Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process.
• Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in providing Release notes with a specific use case, screen shots, detail on the changes, etc.
• Be the SME for the application area your team owns. Have deep understanding of the current workflow, rules, dependencies, potential impacted areas. Always continue learning your application, understanding new features being developed, be the gatekeeper of consistency and cohesiveness across screens, actions, data, etc.
• Speak the Business language. Understand and be able to articulate the business process from the user's standpoint. Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication). Build relationships with users and business SMEs, keep learning from them - shadow, ask for their training documents.
• Create and maintain documentation, take initiative, refer other team members to your documents.
• Write great user stories - small, concise, well defined, with just enough details. Refine and break them down with the team, be the champion of the vertical story split.
• Be the gatekeeper of quality on the team. Create Acceptance criteria, help QA understand the system's expected behavior. Review the test cases in Test Rails, help QA find a way to figure out the system's actual behavior and make sure it matches the AC. Create plans for end-to-end testing, document use cases, help QA plan.
• Decide what needs to be automated as part of the regression test suite.

Requirements

• Excellent analytical, problem solving and organizational skills.
• Ability to learn new business concepts and technology.
• Experience in Agile software development as a Product Owner or similar role.
• Knowledge of Insurance business domain - prior experience or training on the job
• Knowledge in SQL, PowerBI, Test Plan creation and management, Test automation principles are a plus.
• Strong customer service skills to provide end user/business owner systems support.
• Excellent communication skills:
• Ability clearly speak and understand the English language.
• Excellent command of the English language, i.e. Ability to write and understand the written documents, email and other forms of electronic communications.
• Ability to discuss, articulate and simplify technology to non-technical people.

Education and Experience

Required knowledge & skills would typically be acquired through a bachelor's degree in computer science or related field.

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