Business Solutions and Development Officer

Magna Prime Chemical Technologies, Inc.; Bulacan; On-site; PHP 350,000 - 700,000; Full time

Job summary

Magna Prime Chemical Technologies, Inc. in Bulacan seeks a hands-on Operations Manager to lead warehousing, modern trade processes, ERP onboarding, and training across depots and hubs. You will design layouts, improve picking, and oversee hardware and software system integrations.

This role emphasizes cross-functional coordination with IT, vendors, and field teams to ensure compliant workflows, reliable data, and minimal downtime across all locations.

Responsibilities

• Warehouse Management and Optimization: Evaluate distributor warehouse and recommend proper layout and workflow improvements; Propose and design warehouse setup including proper racking system, pallet layout per SKU, stock arrangement guidelines, picking and counting procedures.
• Conduct warehouse personnel training on inventory handling, stock arrangement, picking and packing processes, cycle counting and stock accuracy practices.
• Modern Trade Operations Management: In-charge with checking operational processes of Modern Trade and partner stores following MPCTI standard procedures; Ensure compliance with guidelines, workflows, and reporting requirements; Monitor distributor operational (order to deliver) and recommend improvements to enhance efficiency.
• ERP System Setup and Management Hardware Support: Lead ERP onboarding and setup for stores; Coordinate with ERP provider for customization, updates, or process improvements; Test and validate system functions; Present improvements to management for approval; Manage and maintain computers, printers, routers, equipment, and other hardware terminals; Install, update, and troubleshoot software; Perform regular health checks and corrective actions; Monitor hardware performance and enhance speed; Install, configure, and maintain POS, ERP, CRM and related software; Support integration and data synchronization between branches and central database; Perform data backup and recovery; Collaborate with IT vendors for updates and optimization.
• Training and Process Development: Conduct training for Depots and Hubs owners, sales teams, warehouse staff; Develop training modules, manuals, process documentation; Deliver onboarding and refresher sessions; Ensure SOP understanding; Provide remote and on-site technical support; Serve as primary contact for system and equipment usage; Develop user documentation and visual guides; Create structured training modules for system navigation and machine handling; Conduct regular user training and hands-on demonstrations; Lead onboarding and refresher training across locations; Monitor performance and training gaps; Develop assessment tools and certifications; Gather feedback for improvements; Coordinate with vendors for enhancements; Maintain training database and ensure compliance with policies.
• Machine and Equipment Management and Maintenance: Conduct regular inspection, maintenance, calibration of machines; Perform troubleshooting and repairs; Maintain preventive maintenance schedules; Coordinate with vendors for warranty and calibration; Maintain equipment inventory and maintenance logs; On-site assessments before openings or deployment; Assist in installation, configuration and testing; Develop maintenance protocols and safety standards; Evaluate performance and recommend upgrades or process improvements.

Job description

Duties and Responsibilities

1. Warehouse Management and Optimization

• Evaluate distributor warehouse and recommend proper layout and workflow improvements.
• Propose and design warehouse setup including:
  • Proper racking system
  • Pallet layout per SKU
  • Stock arrangement guidelines
  • Picking and counting procedures.
• Conduct warehouse personnel training on:
  • Inventory handling
  • Stock arrangement
  • Picking and packing processes
  • Cycle counting and stock accuracy practices

2. Modern Trade Operations Management

• In-charge with the checking of operational processes of Modern Trade and all of its partner stores (Depots and Hubs) following MPCTI standard procedures.
• Ensure compliance with operational guidelines, workflows, and reporting requirements.
• Monitor distributor operational (order to deliver) and recommend improvements to enhance efficiency.

3. ERP System Setup and Management Hardware Support

• Lead ERP system on-boarding and setup for new and existing stores (Depots and Hubs).
• Coordinate with the ERP provider for all system-related need such as customization, updates, or process improvements.
• Test and validate system functions before full implementation.
• Present system improvements and required changes to management for approval.
• Manage and maintain computers, printers, routers, equipment, and other hardware terminals.
• Perform software installation, updates, and troubleshooting across all locations.
• Conduct regular system helath checks and implement corrective actions.
• Monitor hardware performance and implement improvements to enchance speed and reliability.
• Install, configure, and maintain POS, ERP, CRM, and related software systems.
• Support integration between systems and ensure sychronization of data between branches and the central database.
• Perform regular data backup and recovery procedures.
• Collaborate with IT vendors and partners for system updates or software optimization.

4. Training and Process Development

• Conduct training for Depots and Hubs' owners, sales teams, warehouse staff, and other personnel.
• Develop training modules, manuals, and process documentation for both operations and ERP usage.
• Deliver presentations and modules during onboarding, refreshers, and audit sessions.
• Ensure that all staff understand SOPs, reporting, ordering flow, and ERP transactions.
• Provide comprehensive remote and on-site technical support to Modern Trade teams for all system-related, software, hardware, and machine/equipment concerns, ensuring minimal downtime and uninterrupted operations.
• Serve as the primary point person for all system and equipment usage concerns, addressing inquiries, resolving issues, and escalating complicated cases to the appropriate technical teams when needed.
• Develop complete user documentation, including user manuals, troubleshooting guides, workflow diagrams, quick-reference sheets, and visual step-by-step instructions for all systems and machines.
• Create structured training modules covering system navigation, machine operation, maintenance procedures, and troubleshooting protocols tailored for different user levels.
• Conduct regular user training sessions, both virtual and on-site, demonstrating proper system usage, machine handling, maintenance routines, and best practices.
• Perform actual hands-on demonstrations for equipment and system use to ensure employees fully understand operational procedures and safety guidelines.
• Lead onboarding training for new hires, ensuring they are fully equipped to operate company systems and machines from day one.
• Provide continuous refresher training whenever updates, upgrades, or new systems/equipment are introduced across franchise locations and hubs.
• Monitor user performance and training gaps, providing additional support or training interventions where needed to improve proficiency and reduce operational errors.
• Develop assessment tools and certification tests to ensure users meet competency levels for systems and machine handling.
• Gather user feedback on system usability, pain points, and training effectiveness; consolidate findings into improvement recommendations for management and system developers.
• Coordinate with system developers and vendors for system enhancements, bug fixes, and feature requests based on user reports and operational needs.
• Maintain a training database and documentation repository, ensuring all materials are updated, accessible, and aligned with the latest system versions and equipment specifications.
• Ensure compliance with IT, security, and operational policies across all system and equipment usage during trainings and support activities.
• Support system rollouts and deployments, ensuring users are properly trained and transition smoothly to new tools and processes.

5. Machine and Equipment Management and Maintenance

• Conduct regular inspection, maintenance, and calibration of all operational machines and equipment used in all locations by Modern Trade.
• Perform troubleshooting and repair of defective machines or equipment to minimize downtime.
• Maintain a preventive maintenance and calibration schedule and ensure compliance across all locations.
• Coordinate with machine or equipment vendors for warranty services, replacement, or calibration certifications.
• Maintain an updated equipment inventory list with serial numbers, maintenance logs, and calibration records.
• Conduct on-site technical assessments before store openings or system deployment to ensure readiness of machines and systems.
• Assist in the installation, configuration, and testing of new machines or equipment.
• Develop and implement maintenance protocols and safety standards for machine handling and storage.
• Evaluate machine performance and provide recommendations for upgrades, replacements, or process improvements.

Preferred Skills and Competencies

• Experience in warehousing, inventory and management systems.
• Familiarity with calibration tools and measurement equipment.
• Basic understanding of electrical safety, networking, and automation.
• Knowledge of remote support tools (e.g., TeamViewer, AnyDesk).
• Strong organizational and documentation skills.
• Hands‑on approach with attention to detail and process improvement mindset.

Qualifications

• In-charge with the checking of operational processes of Modern Trade and all of its partner stores (Depots and Hubs) following MPCTI standard procedures.
• Ensure compliance with operational guidelines, workflows, and reporting requirements.
• Monitor distributor operational (order to deliver) and recommend improvements to enhance efficiency.