Business Process Transformation Manager

APL Logistics Ltd; Pasig; On-site; PHP 1,200,000 - 1,700,000; Full time

Benefits offered by this job

Medical

Dental

Rice Allowance

Quarterly Bonus

Clothing Allowance

Job summary

APL Logistics is seeking an experienced Business Process Transformation Manager to redesign and harmonize global processes. You will lead end-to-end transformation, collaborate with business and technology stakeholders, and drive initiatives from concept through benefits realization.

The role combines process excellence, change leadership, and technology adoption to deliver measurable efficiency, improved service quality, and enhanced employee experience.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 7+ years in business process transformation or digital transformation.
• Experience with AI, automation, process mining, and workflow tools.
• Proven ability to analyze and redesign end-to-end processes.
• Strong stakeholder management and project leadership skills.

Responsibilities

• Lead process transformation and continuous improvement initiatives across functions.
• Identify opportunities to apply AI, automation, analytics and workflow tools.
• Define future-state processes, roadmaps, and measurable outcomes.
• Manage assessment, design, implementation and change adoption.
• Track KPIs and benefits realization to improve efficiency.

Skills

Process analysis

Stakeholder management

Change management

Strategic thinking

AI & automation

Cross-functional collaboration

Education

Bachelor's degree

Tools

AI tools

Process mining

Low-code platforms

Workflow platforms

Job description

We are seeking an experienced Business Process Transformation Manager to lead the redesign, harmonization, standardization, and digital transformation of business processes across the organization. This role operates at the intersection of business strategy, operational excellence, technology enablement, and stakeholder engagement, ensuring that transformation initiatives deliver measurable business value, operational efficiency, and enhanced customer and employee experiences.

The Business Process Transformation Manager partners closely with business leaders, functional teams, and technology stakeholders to identify transformation opportunities, reimagine end-to-end processes, develop business cases, and drive initiatives from concept through implementation and benefits realization. The role serves as a critical bridge between business priorities and the transformation roadmap, aligning process innovation with organizational goals and evolving market demands.

The successful candidate will combine expertise in business transformation, process excellence, change leadership, and technology adoption to deliver sustainable improvements in efficiency, service quality, employee experience, agility, and business performance.

Key Responsibilities

Process Analysis & Redesign

Lead process transformation and continuous improvement initiatives across business functions.

Identifyopportunities to apply AI, intelligent automation, workflow tools, and analytics.

Define future-state processes,transformationroadmaps, and measurable business outcomes.

Manage process assessment, solution design, implementation, and change adoption.

Track KPIs,benefitsrealization, cycle-time reduction, and operational improvement.

Partner with technology teams to implement scalable digital solutions.

Identify opportunities to apply AI, Generative AI, intelligent automation, analytics, workflow tools, and other digital technologies to business processes.

Partner with business and technology teams to evaluate solutions based on business value, feasibility, scalability, risk, and user adoption.

Lead AI and automation use cases from ideation and prioritization through pilot, implementation, and scale-up.

Promote responsible use of AI, ensuring appropriate governance, data privacy, security, and human oversight.

Help build organizational capability and understanding of AI and digital transformation.

Change Management & Stakeholder Engagement

Develop stakeholder engagement, communication, training, and adoption plans.

Challenge existing ways of working constructively and help teams adopt new processes and technologies.

Create a culture of continuous improvement, experimentation, and innovation.

Contribute to the definition of process governance models and continuous improvement initiatives.

Drive alignment across cross-functional teams and senior leadership on transformation priorities, timelines, and desired business outcomes.

Qualifications

Required Experience

Bachelor's degree in Business, Engineering, Information Systems, ora relatedfield.

7+ years of experience in business process transformation, operational excellence, consulting, or digital transformation.

Experience with AI, intelligent automation, process mining, workflow platforms, or low-code solutions.

Proven track record inprocess analysis and redesign.

Experience working with business stakeholders, process owners, and cross-functional teams.

Strong stakeholder management, analytical, communication, and project leadership skills..

Experience with process improvement methodologies such as Lean, Six Sigma, Agile, Design Thinking, or similar approaches is preferred.

Perks and benefits Medical Dental Rice Allowance, Quarterly Bonus, Clothing Allowanc

Our organizational culture comprises four core elements:

Building Sustained Relationship - Focus on customers. Involve & engage our people.

Developing thought Leadership - Embrace change. Innovate and Learn

Providing Operational Excellence - Execute. Empower. Deliver.

Nurturing Entrepreneurship - Focus on the solution. Adapt. Persevere.

We have a long and distinguished history as an innovator in logistics and technology solutions. Among the many 'industry firsts' introduced by APL Logistics and its companies are:

• The double-stack train concept
• Guaranteed, day-definite Full Container Load (FCL) and Less than Container Load (LCL) services
• ShipmentOptimizerTM - the industry's most advanced multi-modal shipment planning tool

APL Logistics has extensive experience operating within the following key industry sectors:

• Consumer Packaged Goods
• Industrial

APL Logistics at a Glance

Global logistics specialist in Automotive, and Retail verticals

Revenues of USD $1.8B and over 6,000 employees

Acquired by Kintetsu World Express (KWE) in May 2015

Headquarters in Singapore and is a standalone business unit within KWE

Our organizational culture comprises four core elements:

Building Sustained Relationship - Focus on customers. Involve & engage our people.

Developing thought Leadership - Embrace change. Innovate and Learn

Providing Operational Excellence - Execute. Empower. Deliver.

Nurturing Entrepreneurship - Focus on the solution. Adapt. Persevere.

We have a long and distinguished history as an innovator in logistics and technology solutions. Among the many 'industry firsts' introduced by APL Logistics and its companies are:

• The double-stack train concept
• Guaranteed, day-definite Full Container Load (FCL) and Less than Container Load (LCL) services
• ShipmentOptimizerTM - the industry's most advanced multi-modal shipment planning tool

APL Logistics has extensive experience operating within the following key industry sectors:

• Consumer Packaged Goods
• Industrial

Perks and benefits Medical Dental Rice Allowance, Quarterly Bonus, Clothing Allowanc