Regional Ops SME

APM Terminals; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Maersk’s Lead Logistics team seeks an experienced professional to drive process standardization and transformation across regional operations. You will collaborate with Product and Technology to accelerate SCP platform adoption and guide onboarding for new and existing customers.

The role requires strong project management, end-to-end SCM knowledge, and hands-on UAT experience. You will partner with CX, Operations, and global teams to deliver change in a fast-paced environment.

Qualifications

• Strong background in Lead Logistics or supply chain management.
• End-to-end understanding of SCM processes and operations.
• Proven project management experience across regional initiatives.

Responsibilities

• Standardize processes and implement best practices to improve efficiency, quality and reliability.
• Identify and implement improvements to boost business performance.
• Drive SCP platform adoption and collaboration with Product and Technology teams.
• Support SCP migration projects for new and existing customers and onboarding.
• Lead User Acceptance Testing (UAT) and raise enhancement requests using JIRA.
• Drive Horizontal Workflow Automation (HWA) initiatives and ensure adoption.
• Manage regional projects and initiatives end-to-end, focusing on APA region.
• Advocate SCP adoption, process alignment and transformation across operations.
• Support organizational changes, restructurings and process realignments.
• Deliver results in high-pressure, multi-project environments.
• Collaborate with global SMEs, PPOs, FPOs and operations leadership.
• Align priorities with CX, Operations, Product and CI teams.
• Influence cross-functional stakeholders to drive initiative adoption and change.
• Provide real-time support, root cause analysis and preventive actions.
• Conduct training sessions for super users and end users on new functionalities.
• Develop and maintain SOPs, user guides and knowledge repositories.
• Ensure accuracy and proper configuration of master data (locations, vendors, carriers, rules).

Skills

Lead Logistics

Supply Chain Management

Project Management

SCP platforms

UAT testing

Stakeholder management

Change management

RCA

Tools

JIRA

Job description

Key Responsibilities:

• Core Operations and Transformation Drive process standardization by establishing and implementing consistent procedures, methods and best practices to achieve efficiency, quality and reliability objectives.
• Identify, analyze and implement process improvements to enhance overall business performance.
• Accelerate SCP and platform adoption within the Lead Logistics organization in collaboration with Product and Technology teams.
• Support SCP migration projects for new and existing customers and ensure seamless onboarding.
• Lead and support User Acceptance Testing (UAT) and raise enhancement requests using JIRA.
• Drive Horizontal Workflow Automation (HWA) initiatives and ensure successful adoption.
• Project and Change Management Manage and deliver regional (APA-focused) projects and initiatives end-to-end.
• Drive SCP adoption, process alignment and transformation initiatives across operations.
• Navigate and support organizational changes, including restructuring and process realignments.
• Deliver results effectively in high-pressure, multi-project environments.
• Stakeholder Management Collaborate with global solutions SMEs, PPOs, FPOs and operations leadership teams.
• Partner with CX, Operations, Product and Continuous Improvement teams to align on priorities.
• Influence cross-functional stakeholders to drive initiative adoption and change.
• Operational Excellence and SME Support Provide real-time support, perform root cause analysis (RCA) and ensure timely resolution with preventive actions.
• Conduct training sessions for super users and end users on new functionalities and processes.
• Develop and maintain SOPs, user guides and knowledge repositories with business teams.
• Ensure accuracy and proper configuration of master data, including locations, vendors, carriers and rules.

Qualifications and Experience:

• Strong background in Lead Logistics or Supply Chain Management with a solid understanding of end-to-end supply chain processes.
• Proven experience in project management.
• Hands-on experience with SCP platforms, UAT testing and system or process implementations.
• Results-driven with the ability to drive initiatives to completion.
• Strong stakeholder management and influencing skills across cross-functional and global teams.
• Ability to work effectively in high-pressure and fast-paced environments.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. All the way.