Administrative Assistant

Manulife/John Hancock; Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

Manulife/John Hancock in Manila seeks an experienced Administrative Support professional to provide day-to-day support to Global Investigative & Forensic Services and Corporate Security teams, including SharePoint administration.

Responsibilities include onboarding of new employees, managing calendars, travel and expense coordination, and maintaining audit-ready records while coordinating meetings and internal communications.

Qualifications

• Degree holder with 2–4 years in financial services or multinational setting.
• Experience supporting executives and senior stakeholders.
• Strong organizational skills and ability to prioritize tasks under pressure.
• Proficient with Microsoft Office, SharePoint, and collaboration tools.

Responsibilities

• Provide day-to-day administrative support to Global Investigative & Forensic Services and Corporate Security teams.
• Maintain GIFS SharePoint sites, library structure, access, and governance.
• Manage GIFS email distribution lists and onboarding of new employees (Teams, SharePoint, bios).
• Offer administrative support to the Director of Security, Asia and coordinate meetings/events.
• Process invoices, travel and expense inquiries, and assist with vendor onboarding.
• Administer SharePoint and Viva Engage platforms and support internal communications.

Skills

Administrative support

Microsoft Office

SharePoint

Viva Engage

Time management

Communication

Executive support

Onboarding

Education

Degree holder in related field

Tools

EzPay

Concur

SharePoint

Teams

Outlook

Job description

Responsibilities

• Investigations & Security & Administrative Support Provide day-to-day administrative support to Global Investigative & Forensic Services and Corporate Security teams.
• Maintain and update GIFS SharePoint sites including library structure, access, and governance.
• Maintain GIFS email distribution lists.
• Support onboarding of new employees (Teams, SharePoint, bios and profiles).
• Provide administrative support to the Director of Security, Asia.
• Respond to ad hoc requests including travel and expense inquiries. Meetings, Events & Coordination Coordinate meetings, conferences, and internal events including logistics, catering, and technology. Support agenda coordination and provide timekeeping during events. Coordinate and publish GIFS newsletters and internal communications via SharePoint and Viva Engage.
• Financial Administration & Vendor Support Support vendor onboarding and setup in EzPay for invoice processing. Process and track invoices and support payment coordination. Conduct first-level review of Concur expense reports and follow up on required edits. Quarterly Claim Chargebacks Compile GIFS’ expenses to be charged back to LTC and FedPoint Maintain vendor records and support contract administration.
• Collaboration Platforms & Communications Administer SharePoint and Viva Engage platforms. Ensure document management and access control standards are maintained. Support communication and engagement initiatives across the security function.
• Administrative Operations Manage documentation and ensure audit-ready record keeping. Support procurement and ordering of office supplies. Assist with workflow improvements and administrative trackers.

Requirements

• Degree holder with a minimum 2-4 years of experience in Financial Services industry, preferably a sizeable, multinational, and/or global company with senior stakeholder engagement experiences
• Strong track record supporting executives
• Well organized with excellent sense of work prioritization
• Ability to work under pressure and meet tight deadlines
• Knowledge and experience dealing with a variety of different systems, and Microsoft Office
• Ability to deal with a high level of ambiguity and utilize sound business judgment
• Great organizational skills, a strong bias for action and the ability to multitask effectively
• Ability to complete complex tasks and projects quickly with little guidance
• Excellent communication (written and verbal) and interpersonal skills
• Flexible, with the ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
• Training, education in Business Administration, Investigations, or Security nice to have.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026