Risk and Controls Manager

Manulife Insurance Malaysia; Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Manulife is seeking an experienced Operational Risk Manager to join our Hybrid team in Manila. You will implement the risk framework across business units, support RC/SCAs, and lead audits with stakeholders to ensure controls are effective and timely evidence is provided.

You will build risk metrics, prepare senior-level reports, and work with leaders to develop corrective actions and sustainable solutions. A strong background in insurance operations and governance is essential.

Qualifications

• Minimum 5–8 years in operational risk, controls, internal audit or related governance.
• Solid understanding of insurance operational processes and governance requirements.
• Experience in global or regional roles is advantageous.

Responsibilities

• Execute core elements of the risk management framework across assigned units.
• Support and complete risk and control self-assessments (RCSAs).
• Lead audit engagements and coordinate with business leads to document processes, risks and controls.

Skills

Operational risk management

Stakeholder management

Audit coordination

Controls testing

Job description

Key Responsibilities

• Execute core elements of the Operational Risk Management Framework across assigned operational business units and functions.
• Support and complete Risk and Control Self-Assessments (RCSAs), including the identification and assessment of key risks and controls.
• Lead business unit audit engagements by coordinating with business leads to document processes, risks, and controls and facilitate the timely collection and submission of audit evidence.
• Partner with Operational Leaders to review and respond to audit findings, develop clear and sustainable Corrective Action Plans (CAPs) and risk exception recommendations, track remediation actions, and confirm closure within agreed timelines.
• Perform or lead control testing of high-risk processes and transactions in accordance with the approved testing plan; document and report results, provide practical risk-based recommendations, and partner with operational teams to design, implement, and monitor effective controls and remediate identified deficiencies through sustainable solutions.
• Maintain awareness of risk and control issues arising from self-identification, incidents, control testing, or internal and external audits, and ensure the business or function control inventory remains accurate and current.
• Build strong relationships with business leaders, operational teams, and support partners; facilitate effective risk discussions and prepare and present clear materials for senior audiences.
• Support projects, process changes, and business initiatives that may affect operational risk or the control environment, ensuring risks and control requirements are identified and addressed.
• Develop and maintain operational risk metrics, dashboards, and management reporting to monitor risk exposure, control performance, remediation progress, and emerging trends.

Qualifications

• University graduate with a minimum of five to eight years of experience in operational risk management, operational controls, internal controls, audit, or a related governance function.
• Solid understanding of core insurance operational processes, supported by relevant experience working within operations.
• Experience in a global and/or regional role is advantageous.
• Deep understanding of operational processes, risks, and controls, including how control weaknesses and emerging risks may affect business objectives and outcomes.
• Ability to conduct effective deep-dive reviews of existing processes and controls, analyze control gaps, and partner with stakeholders to identify, plan, and implement sustainable, risk-based solutions.
• Where solutions involve multiple parties, including vendors, provide appropriate support through implementation and change management.
• Strong analytical and investigative capabilities, with close attention to detail, intellectual curiosity, and sound judgment.
• Strong stakeholder and people management skills, with the ability to clearly articulate technical concepts, options, and outcomes through effective verbal and written communication.
• Strong interpersonal and influencing skills, with the ability to build collaborative relationships across business, support functions, and third parties.
• Resilient, self-driven, and accountable, with the ability to deliver objectives with minimal managerial oversight.
• Ability to distil complex issues into clear, concise reports, practical solutions, and effective control designs for operational and senior audiences.
• Strong organizational, implementation, time management, and reporting capabilities, with the ability to manage multiple priorities and deadlines.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

When you join our team means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.