Director Operations

Manulife/John Hancock; Cebu City; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Manulife/John Hancock in Cebu City, Philippines is seeking a Senior Operations Leader to provide strategic leadership across all operations functions. You will ensure regulatory compliance, drive metrics review, and lead enterprise projects to deliver world-class service while mitigating risk.

The role emphasizes developing leadership pools, cross-team collaboration, and a strong focus on client-centric solutions in a hybrid environment.

Qualifications

• Bachelor's Degree preferred.
• 2–5 years management experience.
• 5–10 years industry experience.
• Strong knowledge of financial services industry and regulations.
• Demonstrated passion for client-centric solutions.
• Demonstrated leadership ability and presence.
• Ability to develop partnerships and gain consensus.
• Ability to manage and implement complex projects.
• Strong analytical and risk assessment skills.
• Attention to detail.

Responsibilities

• Day to day strategic leadership of all functions within operations.
• Ensure compliance with company procedures and industry regulations.
• Actively review business metrics and results.
• Actively review and implement workflow process improvements.
• Develop and grow management pool.
• Lead department and enterprise level projects and initiatives.
• Partner with other Operations Team members to implement changes and to ensure a positive client experience.

Skills

Leadership

Analytical skills

Risk assessment

Partnerships

Project management

Attention to detail

Regulatory knowledge

Education

Bachelor's degree preferred

Job description

Job Description

Strategic leadership of an Operations group with focus on creating an efficient organization that delivers \"World Class\" service to our clients while mitigating risk to the firm.

Individual Responsibilities

• Day to day strategic leadership of all functions within operations


• Ensure compliance with company procedures and industry regulations


• Actively review business metrics and results


• Actively review and implement workflow process improvements


• Develop and growth management pool


• Lead department and enterprise level projects and initiatives


• Other duties as assigned

Shared Responsibilities

• Partner with other Operations Team members to implement changes and to ensure a positive client experience

Job Requirements

• Bachelor's Degree Preferred


• 2-5 years management experience


• 5-10 years industry experience


• Strong Knowledge of financial services industry and/or regulations


• Demonstrated passion for providing client centric solutions


• Demonstrated leadership ability and presence


• Ability to develop partnerships and gain consensus


• Ability to manage and implement complex projects


• Strong Analytical and risk assessment skills


• Attention to detail

Decision Authorities

• Manage project budgets

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.