Recruitment Operations Coordinator

Manulife/John Hancock; Cebu City; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Manulife/John Hancock is seeking a Recruitment Operations Coordinator to support the Talent Acquisition Team. The role focuses on administering hiring processes, posting roles in Workday, and coordinating new hire orientation.

You will track pre-employment screenings, manage background checks, and assist with interview scheduling and offer communications. A day-shift schedule and customer-service mindset are valued.

Qualifications

• 1-2 years HR experience preferably in training/administration/recruitment.
• Working knowledge of HR Systems such as Workday.
• Proficient in Microsoft Office Applications.
• Excellent oral and written communication skills in English.
• Excellent customer service skills.
• Graduate of a bachelor’s degree.
• Willing to work on a day shift schedule.

Responsibilities

• Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses.
• Responsible for the centralized collection of approved hiring requisitions and posting of positions in Workday.
• Participate in the coordination of New Hire Orientation; reporting and tracking as required.
• Provide support with pre-employment screening checks by actively tracking the process of the checks, billing costs, etc.
• Be a subject matter expert in Workday as it relates to template management (i.e. offer management).
• Manage Recruitment Coordination Activities such as Interview Arrangement, Raise/Adjudicate Background Check, Facilitate On boarding and Orientation.
• Assist with recruitment operations related special projects as assigned.
• Format job descriptions for internal/external and niche site postings.
• Coordinate and schedule Interviews between Applicants and Hiring Managers.
• Handle logistics for interview room reservations.
• Facilitate assessment testing to applicants.
• Initiate and complete pre-employment screening process, tracking, follow-up, and costs.
• Initiate and manage background checks by coordinating with applicant and background check vendor.
• Create and distribute employment offer letters and offer packages.
• Manage On boarding & Orientation process tracking & coordination (where & when applicable).
• Align with other functional HR departments to ensure an effective flow of information and a consistent approach.

Job description

We’re looking for a Recruitment Operations Coordinator to join our Human Resources/People Comms team at MGS. In this role, you are expected to Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses.

Position Responsibilities

• Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses
• Responsible for the centralized collection of approved hiring requisitions and posting of positions in Workday
• Participate in the coordination of New Hire Orientation; reporting and tracking as required
• Provide support with pre-employment screening checks by actively tracking the process of the checks, billing costs, etc.
• Be a subject matter expert in Workday as it relates to template management (i.e. offer management)
• Manage Recruitment Coordination Activities such as Interview Arrangement, Raise/Adjudicate Background Check, Facilitate On boarding and Orientation
• Assist with recruitment operations related special projects as assigned
• Format job descriptions for internal/external and niche site postings
• Coordinate and schedule Interviews between Applicants and Hiring Managers
• Handle logistics for interview room reservations
• Facilitate assessment testing to applicants
• Initiate and complete pre-employment screening process, tracking, follow-up, and costs
• Initiate and manage background checks by coordinating with applicant and background check vendor
• Create and distribute employment offer letters and offer packages
• Manage On boarding & Orientation process tracking & coordination (where & when applicable)
• Align with other functional HR departments to ensure an effective flow of information and a consistent approach.

Required Qualifications

• 1-2 years HR experience preferably in training/administration/recruitment
• Working knowledge of HR Systems such as Workday
• Proficient in Microsoft Office Applications
• Excellent oral and written communication skills in English
• Excellent customer service skills
• Graduate of a bachelor’s degree
• Willing to work on a day shift schedule

Preferred Qualifications

• Strong time management and organizational skills, with the ability to handle multiple priorities and work independently.
• High attention to detail, ensuring accuracy and quality in all tasks.
• Demonstrates urgency, flexibility, and accountability in meeting deadlines and delivering results.
• Knowledge of relevant policies, procedures, and best practices is an advantage.
• Collaborative and service-oriented team player who follows established processes while identifying opportunities for improvement.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Working Arrangement

Hybrid

Our mission and culture

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

Learn about us

Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.