Business Process Senior Associate

Manulife Global Solutions (MGS); Mactan; On-site; PHP 250,000 - 350,000; Full time

Job summary

Manulife Global Solutions (MGS) in the Philippines is seeking a Business Process Senior Associate for the Retirement Operations team. The role focuses on indexing processes with attention to quality and quantity, including Licensing work and Rep Maintenance.

Responsibilities include processing information per established methods, exercising good judgment, and performing thorough checks to minimize errors. The role also involves contributing to process improvements and team metrics within a

Qualifications

• Proficiency in MS Office (Word, Excel, PowerPoint).
• Familiarity with web browsers and common business applications.
• Able to compose grammatically correct, clear, and concise written communication.
• Undergraduates (minimum 2 years completed) with at least 2 years of back-office experience (data entry, document processing, claims processing, admin support) required.
• Bachelor’s Degree holders are welcome to apply.
• Minimum typing speed of 40 WPM with high accuracy.

Responsibilities

• Process and capture information to system according to established methods and procedures.
• Practice good judgment in processing cases.
• Perform thorough checking for every case and eliminate financial errors.
• Suggest ways to improve current process and team metrics.
• Such other duties and functions as assigned by Operation Management.

Skills

MS Office (Word, Excel, PowerPoint)

Web browsers familiarity

Strong written communication

Typing 40 WPM

Education

Bachelor’s Degree preferred or higher

Undergraduates (2 years completed)

Job description

We’re looking for a Business Process Senior Associate to join our Retirement Operations. team at MBPS. In this role, you are responsible for process indexing with utmost attention to quality and quantity, and process simple to complex work which includes Licensing work and Rep Maintenance.

Position Responsibilities:

• Process and capture information to system according to established methods and procedures.

• Practice good judgment in processing cases.

• Perform thorough checking for every case and eliminate financial errors.

• Suggest ways on how to improve the current process and team metrics.

• Such other duties and functions as assigned by Operation Management.

Required Qualifications:

• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)

• Familiarity with web browsers and common business applications

• Ability to compose grammatically correct, clear, and concise written communication

• Undergraduates (minimum 2 years completed): At least 2 years of relevant back-office experience (e.g., data entry, document processing, claims processing, administrative support) required.

• Bachelor's Degree holders are welcome to apply.

• Minimum typing speed of 40 WPM with high accuracy

Preferred Qualifications:

• Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage

• Good verbal and written English communication skills

• Strong analytical and problem-solving skills

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.