Business Process Associate II

Manulife; Lapu-Lapu; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Manulife is seeking a Business Process Associate II to join the Retirement Operations team in a hybrid Philippine-based role. The position emphasizes accurate transaction processing, quality checks, and adherence to SLAs while handling sensitive funds.

Candidates with 2+ years in BPO/back-office or admin roles are encouraged to apply. Open to fresh graduates with a Bachelor’s degree. Night shift is possible. Microsoft Office proficiency is preferred.

Qualifications

• 2+ years in BPO/back-office or administrative work.
• Fresh graduates with a Bachelor's degree are welcome.
• Experience with data entry and office tasks is preferred.

Responsibilities

• Process and accurately capture transactions per procedures and SLAs.
• Review and validate transactions with high accuracy and judgment.
• Handle sensitive funds while complying with policies and controls.
• Develop expertise in business unit processes and requirements.
• Identify opportunities to improve efficiency and team metrics.
• Perform additional duties as assigned by Operations Management.

Skills

BPO experience

Back-office operations

Data entry

Office support

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

We’re looking for a Business Process Associate II to join our Retirement Operations team at MBPS. In this role, you are expected to process indexing with utmost attention to quality and quantity, and process simple to complex

Position Responsibilities

• Process and accurately capture transaction information in accordance with established procedures, policies, and service level agreements (SLAs).
• Review and validate transactions with a high degree of accuracy, applying sound judgment to minimize financial and operational risks.
• Handle highly sensitive and regulated funds while ensuring compliance with business unit policies and controls.
• Develop and maintain expertise in business unit processes, guidelines, and transaction requirements.
• Identify opportunities to enhance operational efficiency, improve processes, and contribute to team performance metrics.
• Perform additional duties and responsibilities as assigned by Operations Management.

Required Qualifications

• Undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience
• Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
• Open to fresh graduates with a Bachelor’s degree
• Amenable for fixed night shift.

Preferred Qualifications

• Proficiency in Microsoft tools
• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
• Ability to apply critical thinking and problem-solving skills in a work environment.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid