GSSC Claims Support Officer

QBE Group Shared Services Centre; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

QBE Group Shared Services Centre in Manila is seeking a dedicated Claims Administrator to support the claims teams by performing end-to-end administrative tasks and ensuring accuracy in processing.

The role emphasizes compliance with policies, effective customer communication, and timely payments, with opportunities to liaise with underwriters, risk assessors, and the Recoveries team.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• Customer service, communication and negotiation skills essential.
• Proficiency in MS tools and Microsoft Office.
• Preferably with Case Management skills and basic insurance knowledge.

Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective communication with customers.
• Raise and authorize claims payments for valid invoices and within authority limits.
• Settle fast track claims wherein invoices are already available.
• Journal payments into claims.
• Triage emails to correct claims handlers.
• Make contact with another party to clarify contents of an invoice/document.
• Identify recovery opportunities on claims; provide information to underwriters/risk assessors.
• Ensure all required documents are complete before a hand-off to Recoveries.

Skills

Customer service

MS Tools

Analytical skills

Negotiation

Communication skills

Case management

Insurance knowledge

Education

Bachelor's degree

Tools

MS Office

Case Management Systems

Job description

Primary Details

Time Type: Full time Worker Type: Employee This role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise, they are responsible for fulfilling specific steps in the entire end to end claims process.

Primary Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations
• Ensure compliance within delegated authority limits
• Maintain effective communication with customers
• Raise and authorize claims payments for valid invoices and within authority limits
• Settle fast track claims wherein invoices are already available
• Journal payments into claims
• Triage emails to correct claims handlers
• Make contact with another party to clarify contents of an invoice/ document
• Identify recovery opportunities on claimsProvide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
• Ensure all required documents are complete before a hand-off to the Recoveries team
• Required Education
• Bachelor's Degree or equivalent combination of education and work experience
• Required Experience
• NA
• Preferred Competencies/Skills
• Customer service skills
• Proficiency in MS tools
• Analytical and negotiation skills
• Excellent verbal and written communication skills (English)
• Preferably with Case Management Skills
• Preferred Knowledge
• Preferred Basic Knowledge of Insurance
• Basic Knowledge of Customer Service
• QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
• US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.