People Generalist

QBE Group Shared Services Centre; Taguig; On-site; PHP 250,000 - 360,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking a full-time HR Support professional to provide first-level assistance across payroll, benefits, timekeeping and HR policies. You will handle inquiries, manage data, interpret policies, and support HR systems training for the GSSC.

Ideal candidates have a Bachelor's degree with 1 year of relevant HR experience and strong communication skills. Proficiency with HRIS and confidentiality is essential in this fast-paced service center.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• 1 year relevant HR experience or exposure.
• Computer literacy with intermediate PC and administration skills.
• Strong written and verbal communication skills.
• Ability to review and interpret data.
• Analytical thinking and problem solving with confidentiality.

Responsibilities

• Provide first-level HR support including handling calls and written inquiries.
• Manage data, policy interpretation and HRIS reporting.
• Support payroll, benefits, timekeeping and HR policy administration.
• Handle global HR inquiries and ensure timely responses.
• Maintain case management and escalation procedures.
• Access data via online systems to answer employee inquiries within service times.

Skills

Written communication

Verbal communication

Data interpretation

Confidentiality

Analytical thinking

Problem solving

HR policies

Education

Bachelor's degree or equivalent

Job description

Job Description:

Primary Details

Time Type: Full timeWorker Type: EmployeeResponsible for providing first level HR support including answering telephone calls, written enquiries, data management, policy interpretation, HRMI reporting and employee systems training for the Human Resources function in the GSSC

Primary Responsibilities

• Provide feedback on current processes and procedures to create better customer outcomes
• Assist in providing interpretation and advice to the business regarding policies, process and procedures
• Responsible for the operation and management of the service center that provides payroll, benefits, HR policies, timekeeping, payroll adjustments, etc.
• Handle global human resources enquiries
• Ensure timely quality delivery of own work and processes by supporting client Operational Level Agreements (OLAs), end-to-end HR Service Levels Agreements (SLAs), and Key Performance Indicator (KPI) adherence
• Manage case management system tool and ensure the correct points of escalation are delivered timely
• Using on-line systems to access data and answer customer inquiries within service times
• Answering incoming calls/ emails enquiries relating to people services
• Liaise with centers of excellence to provide answers for employees Required Education
• Bachelor's Degree or equivalent combination of education and work experience Required Experience
• 1 year relevant experience Preferred Competencies/Skills
• Computer literate with intermediate PC and administration skills
• Written and verbal communication skills
• Ability to review and interpret data
• A good balance of conceptual and analytical thinking and problem solving skills
• Evidence of the practice of a high level of confidentiality.
• Ability to translate policy and process into simple language Preferred Knowledge
• Understanding of basic HR policy and end to end HR processes/ procedures
• Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Adaptability, Collaboration Tools, Communication, Critical Thinking, Detail-Oriented, Employee Relations Law, Human Resources Policies, Intentional collaboration, Managing performance, Policy Development, Problem Solving, Recruiting, Regulatory Compliance, Risk Management, Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Requirements: