Business Process Associate I

Crawford & Company; Iloilo; On-site; PHP 201,000 - 335,000; Full time

Job summary

Crawford & Company is seeking a detail-oriented Data Entry Associate in Iloilo, Philippines. You will encode information into automated systems, verify accuracy, and coordinate with teammates to resolve data issues while meeting turnaround times.

The role requires a Bachelor’s degree or equivalent, strong typing and communication skills, and the ability to multitask with confidentiality. You’ll contribute to administrative workflows and support client needs.

Qualifications

• Bachelor’s Degree or equivalent professional experience in lieu of a degree.
• Zero to one (1) year of data entry, administrative and/or database management work experience.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.

Responsibilities

• Encodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entry
• Checks data initially entered for accuracy and completeness
• Communicates with concerned person/s to request additional information or to confirm for corrections if necessary
• Complies with the given turnaround time to accomplish the entry of information into the system
• Routes certain processes to other Business Process Associates if needed or as assigned
• Responds to any queries regarding matters of work in a customer-oriented approach
• Refers matters beyond limits of authority and expertise to immediate superior for direction
• Upholds the Crawford Code of Conduct by protecting the confidentiality of information
• Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
• Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Skills

Data entry

Typing

Communication

MS Word

MS Excel

Time management

Confidentiality

Teamwork

Attention to detail

Education

Bachelor’s Degree or equivalent

Tools

MS Word

MS Excel

Job description

Job Description

Responsible for providing accurate data entry necessary to the needs of the organization and its clients.

Job Description

Responsible for providing accurate data entry necessary to the needs of the organization and its clients.

Responsibilities

• Data Entry
  • Encodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entry
  • Checks data initially entered for accuracy and completeness
  • Communicates with concerned person/s to request additional information or to confirm for corrections if necessary
  • Complies with the given turnaround time to accomplish the entry of information into the system
• Business Process Support
  • Routes certain processes to other Business Process Associates if needed or as assigned
  • Responds to any queries regarding matters of work in a customer-oriented approach
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
    

Qualifications

• Bachelor’s Degree or equivalent professional experience in lieu of a degree
• Zero to one (1) year of data entry, administrative and/or database management work experience.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.