Business Process Associate II

Crawford & Company; Iloilo; On-site; PHP 201,000 - 312,000; Full time

Job summary

Crawford & Company in the Philippines is seeking a detail-oriented claims processing professional to ensure accurate information flow from initial intake to reconciliation of adjustments. You will review client data, reconcile variances, and prepare concise reports while coordinating with teammates to resolve issues and maintain confidentiality.

The role emphasizes strong organizational skills, effective communication, and the ability to multi-task in a dynamic environment.

Qualifications

• Bachelor’s Degree or equivalent professional experience in lieu of a degree.
• At least two (2) years working experience in a claims or insurance management services.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Analytical skills - Identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details to produce quality output.
• Maintains professionalism and confidentiality.
• Interpersonal skills - able to work independently and as a team member.

Responsibilities

• Information Review: Processes client information according to SOPs and turnaround times.
• Identifies adjustments and variances to reconcile and summarizes information for reports.
• Liaises with other processors to resolve client information issues.

Skills

Typing skills

Communication skills

Word processing

Spreadsheet skills

Analytical thinking

multitasking

Education

Bachelor’s Degree or equivalent

Tools

MS Word

MS Excel

Job description

Job Description

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

Job Description

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

Responsibilities

• Information Review
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
• Business Process Support
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

• Bachelor’s Degree or equivalent professional experience in lieu of a degree
• At least two (2) years working experience in a claims or insurance management services.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Analytical skills - Identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.