Business Process Associate II

Crawford & Company; Iloilo City; Hybrid; PHP 280,000 - 420,000; Full time

Job summary

Crawford & Company Philippines, Iloilo City, is seeking an Information Processor to ensure accurate handling of client data from the first line of process through reconciliation of adjustments in a hybrid work setup. You will review client information, identify variances, prepare reports, and coordinate with colleagues to resolve issues, while maintaining confidentiality and professional standards.

The ideal candidate has a bachelor’s degree (or equivalent experience), at least two years of

Qualifications

• Bachelor’s degree or equivalent professional experience in lieu of a degree.
• At least two years working experience in a claims or insurance management services.
• Proficient in word processing and spreadsheet software.
• Analytical skills to identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.

Responsibilities

• Information Review: Processes client information by adhering to SOP and turnaround times.
• Reviews and identifies adjustments and variances to reconcile.
• Summarizes information to prepare necessary reports.
• Liaises with other processors to reconcile client information.

Skills

Analytical skills

Attention to detail

Time management

Interpersonal skills

Multitasking

Education

Bachelor's degree or equivalent

Job description

• Locations 22nd floor Twenty Four Seven McKinley Building, Manila, 1634, PH 5F Enterprise One, Iloilo, Iloilo City, 5000, PH (Hybrid)
• Process Code ZFn002.001 Vendor Setup
• Equipment Field Dell Wyse 5470 Mobile Thin Client Package with 1 monitor, keyboard, mouse, cables
• Work Station Assignment TBD
• Nurse License Not Applicable

Job Description

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

Responsibilities

• Information Review
  
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
    
• Business Process Support
  
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

• Bachelor’s Degree or equivalent professional experience in lieu of a degree
• At least two (2) years working experience in a claims or insurance management services.
• Proficient in word processing and spreadsheet softwares.
• Analytical skills - Identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.