Business Process Analyst | Hybrid - BGC

Private Advertiser; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a Business Process Analyst to analyze, improve, standardize, and document processes that support global operations. You will map current workflows, work with stakeholders, and help design future-state processes and training materials.

This role emphasizes collaboration across functions and ensuring our procedures meet enterprise standards. If you have strong analytical skills, a background in business or healthcare administration, and experience

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or a related field.
• At least 4 years of experience in process analysis, improvement, transformation, or documentation.
• Experience in process mapping and workflow documentation.
• Experience developing SOPs, work instructions, or training materials.
• Strong analytical, problem-solving, and communication skills.
• Ability to work across cross-functional teams in a matrixed environment.

Responsibilities

• Map and document current-state processes, workflows, controls, and dependencies.
• Collaborate with stakeholders and SMEs to understand process requirements.
• Identify gaps, inefficiencies, risks, and opportunities for improvement.
• Support development of future-state processes and standardized workflows.
• Develop and maintain SOPs, process maps, work instructions, and job aids.
• Create training and knowledge materials to support onboarding.
• Support business transformation, migration, and transition initiatives.
• Ensure process documentation is accurate and aligned with standards.
• Maintain process documentation, repositories, and version control.
• Collaborate with cross-functional teams to ensure readiness for implementation.

Skills

Process mapping

Documentation

Stakeholder management

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in related field

Job description

Be part of a global healthcare organization and join its Global Business Services (GBS) team in the Philippines!

We are looking for a Business Process Analyst who will help analyze, improve, standardize, and document business processes supporting global operations.

Key Responsibilities

• Map and document current-state processes, workflows, controls, and dependencies.

• Work with business stakeholders and subject matter experts to understand process requirements.

• Identify process gaps, inefficiencies, risks, and opportunities for improvement.

• Support the development of future-state processes and standardized workflows.

• Develop and maintain SOPs, process maps, work instructions, and job aids.

• Create training and knowledge materials to support onboarding and knowledge transfer.

• Support business transformation, migration, and transition initiatives.

• Ensure process documentation is accurate, complete, and aligned with company standards.

• Maintain process documentation, repositories, and version control.

• Collaborate with cross-functional teams to ensure processes are ready for implementation.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or a related field.

• At least 4 years of experience in process analysis, process improvement, transformation, documentation, or shared services.

• Experience in process mapping, workflow documentation, or business process analysis.

• Experience developing SOPs, work instructions, training materials, or knowledge assets.

• Strong analytical and problem-solving skills.

• Strong communication and stakeholder management skills.

• Ability to work effectively in a cross-functional and matrixed environment.

Why Join?

• Work with a global healthcare organization.

• Be part of a pioneering GBS team in the Philippines.

• Gain exposure to global stakeholders and business transformation initiatives.

• Play a key role in improving and standardizing processes across the organization.