Business Operations Associate Manager - Territory Management

Manila Water Infratech Solutions, Inc.; Taguig; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Manila Water Infratech Solutions, Inc. invites a result-driven professional to join our team in Metro Manila as a Business Development and Account Management specialist.

You will develop strategies to meet billed volume and revenue targets, monitor accounts, and coordinate with DMZ and LGUs. The role requires 1–3 years in business development, sales, or marketing, excellent communication skills, and MS Office proficiency.

Qualifications

• Bachelor’s/College Degree Graduate preferably in Business Administration/Management, Marketing or its equivalent
• 1-3 years of work experience in business development, sales, marketing, and account management
• Excellent verbal, written and interpersonal communication skills
• Proficient in MS Office Applications
• Critical Thinking and Multi-tasking skills

Responsibilities

• Develops strategies and programs to ensure that billed volume and revenue targets are being met or exceeded.
• Prepares and analyzes monitoring sheets for the monthly BV and Revenue of all the accounts per DMZ.
• Supervises Meter Consumption Analysts and prepares proactive action plan to align key programs to expected targets.
• Resolve Anti-Water Pilferage cases based on the provisions set in RA 8041 National Water Crisis Act.
• Proposes expansion projects, prepares and defends business cases and ensures approval of significant projects; Monitors project implementation and manages contractors.
• Develops marketing strategies and devises marketing collaterals to increase customer base and exceed monthly NWSC targets.
• Documents and monitors new water service applications to make sure installations are executed within standards.
• Responds to customer queries and complaints; ensures that customer Service Standards are being met.
• Organizes meetings, public consultation and announcement with HOA (Homeowners Association) and customers for immediate concern.
• Manages relationships with stakeholders like the LGUs, benchmark customers/ kasanggas, and key accounts; Handles sustainable development initiatives within the area including the TPSB and Lingap Programs.
• Conducts account profiling to understand the nature of use, current and future demands of customers to be able to design programs/projects which will bring better service to accounts within his territory
• Prepares and evaluates NRW and works with the technical team to improve/maintain NRW level; manages pressure and supply of the DMZ.
• Ensures that all water pipe leaks are repaired immediately.
• Ensures that all customer accounts especially commercial accounts are updated.Coordinates with the Technical Operations team to ensure that wastewater target in his territory are met.
• Whenever applicable, monitors sanitation activities in his territory, and conducts survey, or monitors the survey accomplishment of service providers, for accounts which show interest in availment of desludging services.

Skills

Verbal communication

Written communication

Interpersonal communication

Multitasking

Critical thinking

Education

Bachelor's degree in Business Administration/Management or Marketing

Tools

MS Office

Job description

Job Description:

• Develops strategies and programs to ensure that billed volume and revenue targets are being met or exceeded.

• Prepares and analyzes monitoring sheets for the monthly BV and Revenue of all the accounts per DMZ.

• Supervises Meter Consumption Analysts and prepares proactive action plan to align key programs to expected targets.

• Resolve Anti-Water Pilferage cases based on the provisions set in RA 8041 National Water Crisis Act.

• Proposes expansion projects, prepares and defends business cases and ensures approval of significant projects; Monitors project implementation and manages contractors.

• Develops marketing strategies and devises marketing collaterals to increase customer base and exceed monthly NWSC targets.

• Documents and monitors new water service applications to make sure installations are executed within standards.

• Responds to customer queries and complaints; ensures that customer Service Standards are being met.

• Organizes meetings, public consultation and announcement with HOA (Homeowners Association) and customers for immediate concern.

• Manages relationships with stakeholders like the LGUs, benchmark customers/ kasanggas, and key accounts; Handles sustainable development initiatives within the area including the TPSB and Lingap Programs.

• Conducts account profiling to understand the nature of use, current and future demands of customers to be able to design programs/projects which will bring better service to accounts within his territory

• Prepares and evaluates NRW and works with the technical team to improve/maintain NRW level; manages pressure and supply of the DMZ.

• Ensures that all water pipe leaks are repaired immediately.

• Ensures that all customer accounts especially commercial accounts are updated.Coordinates with the Technical Operations team to ensure that wastewater target in his territory are met.

• Whenever applicable, monitors sanitation activities in his territory, and conducts survey, or monitors the survey accomplishment of service providers, for accounts which show interest in availment of desludging services.

Qualifications:

• Bachelor’s/College Degree Graduate preferably in Business Administration/Management, Marketing or its equivalent

• 1-3 years of work experience in business development, sales, marketing, and account management

• Excellent verbal, written and interpersonal communication skills

• Proficient in MS Office Applications

• Critical Thinking and Multi-tasking skills