Zone Specialist

Maynilad Water Services; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Job summary

Maynilad Water Services in Quezon City seeks a Registered Chemist to manage accounts, conduct field investigations, and ensure billing accuracy. You'll monitor consumption, market water services, and handle customer relations.

The ideal candidate must possess a Bachelor’s in Chemistry and a PRC license. Experience in relevant fields is preferred. The position will involve fieldwork with exposure to various hazards, reporting, and utilizing technology.

Qualifications

• Graduate of Bachelor of Science in Chemistry or closely related allied discipline.
• Must possess a valid and current Professional Regulation Commission (PRC) license as a Registered Chemist.
• Preferably with relevant work experience.

Responsibilities

• Monitor first billing of newly installed accounts.
• Investigate accounts with unusual consumption and recommend actions.
• Market water services to unserved customers.
• Conduct field investigations for account management.
• Maintain relationships with local government units and NGOs.

Skills

Analytical Thinking

Interpersonal Skills

Communication

Customer Focus

Education

Bachelor of Science in Chemistry or closely related discipline

Valid and current PRC license as a Registered Chemist

Tools

Microsoft Office Tools

SAP

Workflow Management System (WMS)

Customer Service Information System (CSIS)

Job description

• Monitors and ensures first billing of newly installed accounts
• Monitors and investigates top accounts and accounts with unusual/irregular/average consumption, then recommends necessary course of action
• Markets water services to unserved customers
• Conducts field investigation to recommend reactivation and deactivation of accounts, including regularization of illegal connections
• Investigates and recommends appropriate rate classification of accounts
• Updates customer profile
• Monitors collection efficiency and arrears of active/ inactive accounts
• Collects and remits check payments from top accounts
• Counsels customers with delinquent accounts
• Conducts field survey (stake-out) for proposed Capital Expenditures (CAPEX)/ Operational Expenditures (OPEX) projects
• Conducts on-site validation of all Water Service Connection (WSC)-related job order accomplishment reports implemented under CAPEX/ OPEX activities in compliance with Maynilad standards and Service Level Agreement (SLA)
• Disconnects and issues Notice of Investigation Report (NIR) for confirmed illegally reopened accounts
• Monitors and ensures discontinuation of billing for disconnected accounts
• Reports physical losses (e.g, vertical leaks, street leaks) and commercial losses (e. defective meter, jerking meter), and recommends appropriate action
• Conducts field investigation of bill-related (i.e. contested meter reading) and service-related concerns (i.e. low water pressure, illegal connections, leaks), and recommends appropriate action
• Builds and maintains harmonious relationships with local government units and non-government organizations
• Performs other related tasks as may be assigned

QUALIFICATIONS AND COMPETENCY REQUIREMENTS

MINIMUM EDUCATION AND PROFESSIONAL LICENSES

• Must be a graduate of Bachelor of Science in Chemistry or a closely related allied discipline.
• Must possess a valid and current Professional Regulation Commission (PRC) license as a Registered Chemist.

WORK EXPERIENCE

• Preferably with relevant work experience

FOUNDATIONAL COMPETENCIES

• Analytical Thinking
• Interpersonal Skills
• Communication
• Customer Focus

TECHNICAL COMPETENCIES

• Account Management
• Account Data Management
• Relationship Management
• Market Development
• Water Supply and Pressure Management
• Project Development and Monitoring
• Asset Operations and Maintenance
• Budget Management
• Contract Management of Service Providers
• Asset Management
• Employee Welfare Administration
• Water Supply and Wastewater Fundamentals
• Regulatory and Policy Compliance
• NRW Management/Water Systems Efficiency

WORKPLACE RESOURCES AND ENVIRONMENT EQUIPMENT/SOFTWARE USED

• Personal Computer
• Microsoft Office Tools
• Systems, Applications and Products (SAP)
• Personal Protective Equipment (PPE)
• Workflow Management System (WMS)
• Customer Service Information System (CSIS)

WORKING CONDITIONS and OCCUPATIONAL HAZARDS

Working conditions are done in the field exposed to hazardous factors, which are as follows:

• Animal/insect bites
• Drainage
• Germs/Bacteria
• Theft/robbery
• Physical and emotional threats
• Vehicular and occupational accidents
• Sometimes require reporting at a normal office environment