Lead Operations Engineer - South-West Cluster

Countrywide Water Services, Inc.; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Countrywide Water Services, Inc. is seeking a lead in the commercial and water system operations to ensure potable water quality and reliable supply. You will oversee NRW management, meter reading, billing, and customer service while coordinating admin tasks and regulatory compliance.

The role requires an engineering background and PRC license, with hands-on leadership in water distribution, test results posting, and emergency repairs. This position is based in Manila, Philippines.

Qualifications

• Knowledge of water systems operations and maintenance.
• Knowledge of commercial operations.
• PRC license and engineering degree preferred.

Responsibilities

• Ensure potable water quality according to standards.
• Maintain 24/7 water supply and NRW management.
• Lead water meter reading and billing processes.
• Respond to customer service tickets per SLA and maintain CSAT.
• Participate in budgeting, reporting, meetings, and LGU/government inspections.

Skills

Water systems operations

Commercial operations

Education

Engineering degree with PRC license

Job description

Job Summary

In-charge of he commercial operations and water system operations and maintenance.

Duties and Responsibilities

Job description

1.WATER QUALITY and WATER QUALITY COMPLIANCE

• Ensure potablewater quality standards according to PNSDW 2017 at all time.
• Monthly watersampling for Microbiological test and Twice a year (January and July)Phy-Chem Test.
• Monthlyapplication of Certificate of Potability.
• Monthly postingof water test results and COPs in the shared folder.
• Monitoring andscheduling of water tank cleaning, once or twice a year as required.

2.WATER AVAILABILITY & NRW MANAGEMENT

• Maintain a 24/7water supply within the project
• Maintain anon-revenue water lower than 20% as required by NWRB
• Coordinate anyuntoward incident that may cause water interruption.
• Coordinate anyscheduled or unscheduled activity that may affect the water supply.
• To lead on anyminor and major emergency pipeline repair and to all electro-mechanicalconcerns.
• Dailymonitoring of water levels in the storage tank(s), production volume, andelectrical readings on the controls.
• To lead inbasic leak detection and immediate repair.
• To initiate NRWManagement planning to reduce NRW.
• In-charge ofmeter replacement process whether defective meters or meter replacementprogram.
• Maintaininventory of materials for meter installation/replacement, waterdistribution line repairs, and other pipeline repairs.

3.METER READING AND BILLING

• To lead in thewater meter reading and billing process.
• To monitor themeter reading process using the program / application provided.
• In-charge ofassigning personnel to do the meter reading.
• In-charge insecuring and assigning the needed gadgets for meter reading.

4.CUSTOMER SERVICE

• Response tocustomer service complaint tickets according to SLA's.
• Maintain apassing CSAT score.

5.ADMINISTRATIVE

• Participate inall company related activities and trainings as required.
• Regularsubmission of reports required by your role.
• Participate inthe annual budget planning.
• Attend tomeetings, hearings, seminars, and inspection required by LGU andgovernment agencies, and other entiries.
• Prepare anynecessary documents pertaining to payment for electricity, bulk supply,contractors billings that are related to project activities.

Technical Competencies and Skills

Knowledge in water systems operations and maintenance, Knowledge in commercial operations

Education, Trainings and Licenses Required

Preferably Engineering degree with PRC license.