Business IT Analyst

FrieslandCampina; Makati; On-site; PHP 650,000 - 950,000; Full time

Job summary

Alaska Milk Corporation, a proud Filipino heritage brand, is seeking a Business IT Analyst to join our IT & Digital team in Makati City. You will drive distributor systems design, implementation, and adoption to enable data-driven decisions and stronger sales operations across our General Trade network.

You will collaborate with Sales, IT, Finance, and distributor partners to streamline Order-to-Cash, optimize DMS, and contribute to global IT projects through the DMS 2.0 Centre of Excellence.

Qualifications

• Bachelor’s degree in IT, business, engineering, or related field.
• 3–5 years of experience in business analysis, systems implementation, or process improvement.
• Understanding of Order-to-Cash cycles, sales operations, and distributor management practices.
• Experience with DMS, ERP, CRM, or Sales Force Automation software.
• Strong analytical and problem-solving skills with stakeholder management.
• Advanced Excel; Power BI and data analytics are a plus.
• Fluent in English and Filipino.

Responsibilities

• Lead the implementation, adoption, and optimisation of DMS and digital platforms in the distributor ecosystem.
• Identify process inefficiencies and drive automation to improve workflows and service levels.
• Engage stakeholders across Sales, Commercial, IT, Finance, HR, and distributor partners; coordinate requirements, testing, rollout.
• Contribute to global IT projects with the DMS 2.0 CoE; share best practices.

Skills

Business Analysis

Systems Implementation

Process Improvement

Excel

Power BI

Data analytics

English proficiency

Filipino proficiency

Education

Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline

Tools

Distributor Management Systems

ERP

CRM

Sales Force Automation

Job description

Business IT Analyst Makati City (PH) IT & Digital 40+

Business IT Analyst Business IT Analyst responsible for driving the design, implementation, and adoption of distributor systems, enabling efficient processes and data-driven decision-making. Plays a key role in strengthening sales operations and supporting business growth across Alaska Milk Corporation’s General Trade network.

Alaska Milk Corporation – Global Business and Digital Solutions

At Alaska Milk Corporation, a proud and trusted Filipino heritage brand, we are dedicated to nourishing Filipino families with high-quality dairy nutrition. We are inviting a Business IT Analyst to join our dynamic team, where you will play a crucial role in driving digital transformation and enhancing business process excellence across our extensive distributor network.

This position offers a unique opportunity to work at the intersection of technology and commercial operations, ensuring our Distributor Management Systems (DMS) are effectively implemented, governed, and optimised to support our sustained business growth. With a focus on improving the Order-to-Cash processes, sales execution, and overall business performance, you will contribute directly to streamlining operations and elevating the service experience for our valued distributors.

Key Responsibilities

• Distributor Systems & Digital Solutions Management: Lead the implementation, adoption, and continuous optimisation of DMS and other digital platforms within our distributor ecosystem. Ensure standardised processes, compliance with operational guidelines, and robust system utilisation to foster efficiency and accuracy.
• Business Process Excellence: Identify process inefficiencies and leverage technology-enabled solutions to enhance operational workflows, increase productivity, and elevate service levels. Champion initiatives that automate tasks and reduce manual intervention.
• Stakeholder Engagement & Project Coordination: Collaborate closely with cross-functional teams including Sales, Commercial, IT, Finance, HR, and distributor partners. Facilitate requirements gathering, system testing, user training, and smooth rollout of new tools and system updates. Manage multiple digital transformation projects ensuring alignment with business goals.
• Global IT Project Stewardship: Actively contribute to global IT projects by partnering with the DMS2.0 Centre of Excellence Lead, integrating global best practices and innovations in distributor management and digital solutions.

Required Qualifications and Experience

• Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline.
• 3 to 5 years of relevant experience in Business Analysis, Systems Implementation, or Process Improvement, preferably within consumer goods or related sectors.
• In-depth understanding of Order-to-Cash cycles, sales operations, and effective distributor management practices.
• Proficient experience with Distributor Management Systems, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or Sales Force Automation software.
• Strong analytical and problem-solving skills with capability to manage diverse stakeholders effectively.
• Advanced proficiency in Excel is essential; familiarity with Power BI and data analytics tools is a strong advantage.
• Fluent communication skills in both English and Filipino are required to engage with internal teams and external partners across the Philippines.

What You Can Expect from Us

• The chance to be part of a well-established and respected Filipino heritage brand with a meaningful product impact.
• Engagement in purposeful work that furthers digital transformation and drives sustained business growth.
• Exposure to end-to-end commercial and distributor network processes, providing broad insight and professional growth opportunities.
• A collaborative, inclusive, and purpose-driven work environment that values continuous learning, innovation, and community.
• Comprehensive learning and development programmes that support career advancement within a global organisation.
• Competitive salary package and an extensive benefits programme designed to support your well-being and work-life balance.

If you are passionate about leveraging technology to transform business processes and eager to collaborate with a diverse set of colleagues and partners, Alaska Milk Corporation offers a vibrant and supportive environment for you to thrive.

This role is part of the IT Commerce Team of Alaska Milk Corporation (AMC) and the DMS 2.0 Center of Excellence (CoE), supporting both local and global digital transformation initiatives across FrieslandCampina's distributor landscape. As a Business IT Analyst, you will drive distributor systems excellence, business process optimization, and digital capability adoption across the distributor network. You will work closely with Sales, Sales Operations, IT, and distributor partners to strengthen commercial execution and support end-to-end Order-to-Cash processes. In addition to local business initiatives, you will contribute to global IT projects under the DMS 2.0 CoE, partnering with regional and global stakeholders to standardize processes, implement scalable solutions, and share best practices across markets. The role sits at the intersection of business and technology, delivering data-driven and practical solutions that enhance productivity, compliance, and commercial performance.

Why work with us:

An inspiring purpose

Better nutrition for the world and a good living for our farmers, now and for generations to come.

A cooperative culture

Driven by global collaboration, respect, and shared success

Space to aim higher, with autonomy and a clear focus

Your growth fuels ours

We invest in your personal and professional development through training and education.

Do you have any questions?

Please contact our recruiter Jackielou Carino