Business Compliance and Conduct Consultant

aia; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

AIA is seeking a Risk & Compliance Manager in the Philippines to support the distribution business with effective management of compliance and operational risks. The role is part of the Second Line of Defense and works with distribution teams to implement controls, monitor conduct, and drive risk improvement initiatives across the organization.

Key responsibilities include oversight of complaints handling, fraud risk management, market conduct, and regulatory compliance, plus advisory support to

Qualifications

• Bachelor's degree in Management or related field.
• 7+ years of experience in financial industry (insurance or banking).
• Experience in risk management and compliance.
• Strong communication and analytical skills.
• Ability to translate business requirements into non-technical terms.

Responsibilities

• Support analysis and action plans on incidents, audits, RCSA, and risk initiatives.
• Supervise Market Conduct risk to ensure policy adherence.
• Oversee market conduct implementation and disciplinary process including investigations.
• Advise on risk migration and control framework improvements.
• Communicate Risk Management awareness across business units and functions.
• Monitor first-line incident monitoring, investigations and remediation recommendations.
• Conduct second-line control reviews with findings and recommendations.
• Drive project management for risk and control initiatives.
• Identify control weaknesses and implement new tools and controls.
• Prepare risk management reports and track tool implementations.

Skills

Communication

Interpersonal skills

English proficiency

Analytical thinking

Problem solving

Integrity

Ownership

Translate requirements

Education

Bachelor's degree in Management or related field

Job description

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

The Risk & Compliance Manager plays a significant role in supporting the Distribution Business in the effective management of Compliance and Operational Risks. Being part of the Second Line of Defense in Risk Management's Three Lines of Defense, this role will work together with other stakeholders of both AIA and BPI AIA distribution teams in increasing awareness of Risk and Compliance program initiatives and implement necessary framework & regulations within the organization. This position is focused on Second Line of Defense's role in risk prevention and detection by monitoring and recommending improvement to existing controls and procedures or creating controls and procedures to support risk migration in Distribution business.

• Sales Compliance - oversight, monitoring and continuous improvement of Complaints Handling, Investigations, and Fraud Risk Management processes
• Product Compliance- Conduct Risk
• Business Quality
• Quality Assurance and surveillance of the aforementioned

Roles and Responsibilities:

Work in a dynamic team of p rofessionals where the key focus is on the analysis and action plan support on all Business Incidents, Audit Preparation and Resolution, Risk Control Self Assessments, as well as the support of B usiness initiatives involving Risk Management and Controls.

Supervise Market Conduct risk in the distribution business to ensure policies and regulations are adhered to.

Provide oversight and support market conduct implementation and disciplinary process, including investigations and sanctions to the company's distribution teams.

Act as a subject matter expert and provide advisory/consulting capacity, to ensure that the message of risk migration and the improvement of the Control framework is delivered to all aspects of the function/organization.

Communicate Risk Management and Control awareness within the business units/functions through the execution of appropriate messaging and activities that align and support the enhancing of our Risk & Compliance framework

Monitor 1st line in their Business Incident monitoring, independent investigation, remediation plan recommendations and reporting

Perform independent second line control reviews on the functional operational teams, provide findings and recommendations to enhance controls and procedures.

Provide recommendations in the execution of focused initiatives to deliver improved processes and controls as requested by the business.

Develop strong relationships with key business partners to help develop a thorough understanding of the business's risk profile and core processes and controls

Perform project management activities associated with the Risk and Control initiatives within the function

Identify areas of control weakness and work with Management in the resolution of those weakness through new tools, controls and procedures.

In accordance with the relevant policies and procedures, prepare meaningful risk management reports to summarize results, and status on the implementation of the risk & compliance tools by various business units/functions.

Handle Ad-hoc requests or inquiries from business units/functions related to the risk & compliance.

Minimum Job Requirements:

Education -

Bachelor's degree Management or related field. with over 7+ years of solid work experience in the financial industry handling insurance or banking.

Experience -

7+ years of proven work experience in the financial industry with experience in risk management

Special skills -

Communication Skills

Very high level of interpersonal and communication skills and self-motivated.

Very high level in wr i tten and spoken commun i cation skills in Eng l ish and l ocal language.

Ability to translate business requirements into non-technical, lay terms.

Other Skills

Possess strong problem solving skills.

High level of integrity and take ownership and accountability of results.

Analytical Skills

Independent and be able to work under pressure.

Good understanding of process management, internal controls and risk management

Equal Opportunity

At AIA, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportu