Business Central Support Specialist

iSupport Worldwide; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Upskilling academy

Modern office facilities

Job summary

iSupport Worldwide is seeking a highly skilled Business Central Support Specialist to provide technical and functional support for Microsoft Dynamics 365 Business Central, ensuring system integrity and operational continuity. You will investigate and resolve sales orders, inventory, tax, and GL issues while collaborating with Finance and IT to enhance ERP performance and data accuracy.

The role requires a Bachelor’s degree and 3–5 years’ BC experience, with a customer-focused mindset and

Qualifications

• Bachelor’s degree or higher in IT/CS/IS/Business Admin/Accounting or related field
• 3–5 years of experience supporting Microsoft Dynamics 365 Business Central
• Experience in ERP support, Help Desk, Service Desk, or enterprise systems administration environments
• Strong understanding of end-to-end ERP processes: finance, purchasing, inventory, production, warehouse, and order management
• Experience troubleshooting sales orders, inventory transactions, purchasing workflows, warehouse processes, production orders, and financial transactions
• Hands-on with master data management, transaction corrections, workflow administration, and ERP process support
• Knowledge of BC workflow configuration, approvals, posting rules, document flows, and automation
• Experience supporting BC integrations, extensions, and synchronisation processes
• Knowledge of general ledger posting, invoicing, tax, reconciliations and accounting transactions
• Experience administering user accounts, roles, permissions, licences, and environments
• Experience in Warehouse Management, Inventory Management, Purchasing & Procurement, Production, and Order Management modules is preferred
• Manufacturing industry experience is preferred
• Accounting or Finance background is an advantage
• Strong troubleshooting, analytical, root-cause analysis, and problem-solving skills
• Excellent written and verbal English communication skills
• Strong documentation, organizational, stakeholder management, and multitasking abilities
• Ability to work independently while managing multiple priorities

Responsibilities

• Provide technical and functional support for Microsoft Dynamics 365 Business Central, ensuring system integrity and operational continuity
• Investigate and resolve sales order processing, posting, and workflow issues within BC
• Modify, correct, recreate, and maintain sales orders, customer records, item records, pricing, quantities, and job assignments
• Troubleshoot inventory management, warehouse operations, shipping, purchasing, production orders, and order status updates
• Perform data corrections, transaction recovery, and system adjustments while maintaining business process integrity
• Investigate and resolve general ledger posting errors, invoice discrepancies, and posting group configurations
• Process transaction reversals, corrective entries, account adjustments, and reconciliations
• Support AvaTax integrations and tax-related ERP processes
• Collaborate with Finance to ensure accurate ERP transactions and reporting
• Create, update, and maintain master data records for customers, vendors, items, and pricing
• Configure and maintain BC workflows, approvals, posting rules, document flows, and processing logic
• Troubleshoot BC integrations, extensions, and third-party applications
• Administer user accounts, permissions, security roles, licences, and environment access
• Document support activities, recurring issues, and process improvements
• Provide ongoing support for ERP operations and related applications

Skills

Dynamics 365 BC

ERP support

Help Desk

Customer service

Troubleshooting

Education

Bachelor’s degree in IT/CS/IS/Business Admin/Accounting

Tools

Dynamics 365 BC

AvaTax

Job description

What is your mission?

We are looking for a highly skilled Business Central Support Specialist to provide technical and functional support for Microsoft Dynamics 365 Business Central while ensuring system integrity, transaction accuracy, and operational continuity. This role is responsible for ERP support, sales order management, financial transaction troubleshooting, master data administration, workflow configuration, user security management, and Business Central integrations across key business operations.

You will provide the best service to our partner brands by performing these tasks:

• Investigate and resolve sales order processing, transaction, posting, and workflow issues within Microsoft Dynamics 365 Business Central
• Modify, correct, recreate, and maintain sales orders, customer records, item records, pricing, quantities, and job assignments
• Troubleshoot and resolve issues involving inventory management, warehouse operations, shipping, purchasing, production orders, and order status updates
• Perform data corrections, transaction recovery, and system adjustments while maintaining business process integrity
• Investigate and resolve general ledger posting errors, invoice discrepancies, credit memo issues, posting group configurations, and accounting transaction exceptions
• Process transaction reversals, corrective entries, account adjustments, and reconciliations to resolve financial discrepancies
• Support AvaTax integrations, tax calculation issues, and tax-related ERP processes
• Partner with Finance teams to ensure accurate ERP transactions and financial reporting
• Create, update, and maintain customer, vendor, item, inventory, pricing, and other master data records
• Configure and maintain Business Central workflows, approval processes, posting rules, document flows, and processing logic
• Troubleshoot Business Central integrations, extensions, synchronisation issues, and third-party applications
• Administer user accounts, permissions, security roles, licences, and environment access controls
• Investigate and resolve inventory discrepancies, vendor pricing issues, receiving transactions, and procurement-related concerns
• Diagnose and resolve application configuration, user interface, performance, permissions, and system behaviour issues
• Conduct root cause analysis for transaction failures, integration issues, data integrity concerns, and workflow exceptions
• Document support activities, recurring issues, resolutions, process improvements, and standard operating procedures
• Collaborate with IT, Finance, Operations, developers, and business stakeholders to enhance ERP performance and business processes
• Provide ongoing support for business-critical ERP operations and related applications

Requirements

Who are we looking for?

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, or a related field preferred
• Minimum 3 to 5 years of experience supporting Microsoft Dynamics 365 Business Central
• Experience in ERP support, Help Desk, Service Desk, application support, or enterprise systems administration environments
• Strong understanding of end-to-end ERP business processes, including finance, purchasing, inventory, production, warehouse operations, and order management
• Experience troubleshooting sales orders, inventory transactions, purchasing workflows, warehouse processes, production orders, and financial transactions
• Hands-on experience with master data management, transaction corrections, workflow administration, and ERP process support
• Strong knowledge of Business Central workflow configuration, approvals, posting rules, document flows, and business process automation
• Experience supporting Business Central integrations, third-party applications, extensions, and synchronisation processes
• Knowledge of general ledger posting, invoice processing, credit memos, taxation, account reconciliations, and accounting transactions
• Experience administering user accounts, role-based security, permissions, licences, and environment access
• Experience supporting Warehouse Management, Inventory Management, Purchasing and Procurement, Production Orders, and Order Management modules is preferred
• Manufacturing industry experience is preferred
• Accounting or Finance background is an advantage
• Strong troubleshooting, analytical, root cause analysis, and problem-solving skills
• Excellent written and verbal English communication skills
• Strong documentation, organisational, stakeholder management, and multitasking abilities
• Ability to work independently while managing multiple priorities and support requests
• High attention to detail and commitment to accuracy, data integrity, and process compliance
• Professional, dependable, customer-focused, and solutions-oriented mindset

Benefits

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.