Business Applications Support Specialist - Hybrid Work

Boehringer Ingelheim GmbH; Hinoba-an; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Boehringer Ingelheim GmbH in the Philippines seeks a Specialist, Business Application Support to assist user communities for GBS apps, coordinating with Governance, Enablement, and Strategy and Process and Program Management teams.

The role requires at least 2 years in technical or end-user support, a bachelor’s degree, experience in a shared service environment, English communication, and familiarity with Office 365, ServiceNow, and JIRA; offers a hybrid work setup in a dynamic environment.

Qualifications

• At least a bachelor’s degree or equivalent experience.
• With at least 2 years of professional experience in technical or end user support roles.
• Exposure in a shared service environment and familiarity in GXP and Non-GxP is advantageous.
• English communication is a plus.

Responsibilities

• Process incoming queries from Key/End-user community.
• Ensure timely support for business process related concerns, errors, and/or improvement suggestions or service requests.
• Analyze processes and system-errors, resolve or escalate to business experts or IT colleagues.
• Ensure timely support for business process updates/system releases related to improvements or service requests.
• Engage and facilitate alignment meetings, sprints, and calls with stakeholders (GBS teams, process experts, IT, end users).
• Create and maintain records of issues, resolutions and troubleshooting steps in the ticketing system (ServiceNow).
• Create, update and maintain Knowledge Base Articles & Process Manuals.

Skills

Communication

English fluency

Analytical

Team player

Education

Bachelor's degree

Tools

ServiceNow

JIRA

Office 365

Microsoft Applications

Job description

Boehringer Ingelheim GmbH in the Philippines seeks a Specialist, Business Application Support to assist user communities for GBS apps, coordinating with Governance, Enablement, and Strategy and Process and Program Management teams.

The role requires at least 2 years in technical or end-user support, a bachelor’s degree, experience in a shared service environment, English communication, and familiarity with Office 365, ServiceNow, and JIRA; offers a hybrid work setup in a dynamic environment.