Business Applications Support Specialist — Hybrid

Biopharma Careers; Muntinlupa; Hybrid; PHP 420,000 - 600,000; Full time

Job summary

Biopharma Careers is seeking a Specialist, Business Application Support to assist user communities for GBS applications. You will coordinate with Governance, Enablement, Strategy, and PPM teams, handling queries and ensuring timely support.

You will document issues and resolutions in ServiceNow and maintain knowledge base articles. The role requires at least 2 years in technical or end-user support, with a bachelor’s degree or equivalent.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in a shared service environment; GXP/Non-GxP exposure is a plus.
• Fluent English; strong oral and written communication.
• Experience with Office 365 and Microsoft apps; reporting and data presentation.
• Experience with ServiceNow and JIRA ticketing systems.

Responsibilities

• Process incoming queries from Key/End-user community.
• Ensure timely support for business process related concerns, errors, and/or single service requests.
• Analyze processes and system-errors, resolve and/or escalate issues to business experts or IT colleagues.
• Support business process updates/system releases related to improvements or service requests.
• Engage in alignment meetings, sprints, and focus calls with stakeholders (GBS, IT, end users).
• Create and maintain records of issues, resolutions, and troubleshooting steps in the ticketing system (ServiceNow).
• Create, update and maintain Knowledge Base Articles & Process Manuals.

Skills

Oral communication

Written communication

Presentation skills

Analytical skills

Interpersonal skills

Team player

Proactivity

Negotiation skills

Education

Bachelor's degree or equivalent experience

Tools

Office 365

Microsoft Applications

ServiceNow

JIRA

Data visualization tools

Job description

Biopharma Careers is seeking a Specialist, Business Application Support to assist user communities for GBS applications. You will coordinate with Governance, Enablement, Strategy, and PPM teams, handling queries and ensuring timely support.

You will document issues and resolutions in ServiceNow and maintain knowledge base articles. The role requires at least 2 years in technical or end-user support, with a bachelor’s degree or equivalent.