Hybrid Business Application Support Specialist

Boehringer Ingelheim; Muntinlupa; Hybrid; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Boehringer Ingelheim is hiring a Specialist, Business Application Support in Manila. The role supports user communities for GBS applications, coordinating with Governance, Enablement, Strategy, PPM teams, and IT to resolve issues and drive continuous improvement.

The ideal candidate has 2+ years in technical or end-user support, strong English communication, experience with Office 365, ServiceNow, and JIRA, and a collaborative mindset to work in a hybrid environment.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Experience in a shared service environment; GxP familiarity is a plus.
• Excellent English communication skills, both written and verbal.
• Proficient in ServiceNow and JIRA ticketing; strong data reporting skills.
• Ability to work in a hybrid schedule with proactive, customer-focused attitude.

Responsibilities

• Process incoming queries from key/end-user community.
• Ensure timely support for business process issues and service requests.
• Analyze processes and system errors; escalate as needed.
• Coordinate and participate in regular alignment meetings and sprints.
• Document issues and resolutions in the ticketing system; maintain knowledge bases.

Skills

ServiceNow

JIRA

Office 365

Data reporting

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

JIRA

Office 365

Job description

Boehringer Ingelheim is hiring a Specialist, Business Application Support in Manila. The role supports user communities for GBS applications, coordinating with Governance, Enablement, Strategy, PPM teams, and IT to resolve issues and drive continuous improvement.

The ideal candidate has 2+ years in technical or end-user support, strong English communication, experience with Office 365, ServiceNow, and JIRA, and a collaborative mindset to work in a hybrid environment.