Business Applications Specialist

Armanino Pacific LLC; Cebu City; Vor Ort; PHP 320.000 - 520.000; Vollzeit

Zusammenfassung

Armanino Pacific is seeking an experienced onboarding and system administrator to support internal users across accounting and related applications in Cebu City, Philippines.

You will coordinate user onboarding, maintain profiles and access, troubleshoot issues, and provide training and documentation to ensure smooth operations and data integrity.

Qualifikationen

• Minimum of two years of experience supporting business applications, user administration, or accounting/finance operations.

Aufgaben

• Coordinate internal user onboarding and account setup in the accounting system and related applications.
• Collect and verify user, role, access, and approval information needed for setup; follow up on missing or inconsistent details.
• Create and maintain user profiles, permissions, role assignments, and routine workflow settings.
• Track user onboarding, offboarding, and access change requests, approvals, and open items; coordinate handoffs and elevate blockers.
• Provide routine system administration, including user access updates, profile maintenance, and workflow configuration.
• Help internal users with application questions and how-to requests; provide walkthroughs, training, job aids, and process documentation.
• Review transaction details, error messages, documentation, and workflow history to identify missing data, configuration issues, or process gaps.
• Resolve routine application and workflow issues; route complex accounting, payment, or technical questions to the appropriate teams.
• Track open items, document actions, and provide timely updates and follow-up.
• Maintain accurate user and application records, onboarding trackers, workflow data, and support logs while following confidentiality standards.
• Maintain and update procedures, checklists, templates, and user guidance; identify recurring issues and opportunities to standardize or automate work.
• Collaborate with internal teams, accounting, IT support, and vendors to identify root causes and improve processes.

Kenntnisse

Troubleshooting

Customer service

Communication

Attention to detail

Time management

Ausbildung

Associate or bachelor’s degree in accounting, business, information systems, or related field

Tools

Accounting software

Microsoft Excel

Jobbeschreibung

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Responsibilities

• Coordinate internal user onboarding and account setup in the accounting system and related applications.
• Collect and verify user, role, access, and approval information needed for setup; follow up on missing or inconsistent details.
• Create and maintain user profiles, permissions, role assignments, and routine workflow settings.
• Track user onboarding, offboarding, and access change requests, approvals, and open items; coordinate handoffs and elevate blockers.
• Provide routine system administration, including user access updates, profile maintenance, and workflow configuration.
• Help internal users with application questions and how-to requests; provide walkthroughs, training, job aids, and process documentation.
• Review transaction details, error messages, documentation, and workflow history to identify missing data, configuration issues, or process gaps.
• Resolve routine application and workflow issues; route complex accounting, payment, or technical questions to the appropriate teams.
• Track open items, document actions, and provide timely updates and follow-up.
• Maintain accurate user and application records, onboarding trackers, workflow data, and support logs while following confidentiality standards.
• Maintain and update procedures, checklists, templates, and user guidance; identify recurring issues and opportunities to standardize or automate work.
• Collaborate with internal teams, accounting, IT support, and vendors to identify root causes and improve processes.

Requirements

• Minimum of two years of experience supporting business applications, user administration, or accounting or finance operations.
• Strong troubleshooting and problem-solving skills, including the ability to investigate transaction or system issues and determine next steps.
• Ability to learn business applications and accounting workflows quickly and follow established procedures.
• Strong customer service and communication skills when supporting users and working with cross-functional teams.
• High attention to detail and commitment to accurate user, transaction, and system data.
• Ability to manage multiple requests and deadlines, document actions clearly, and follow issues through resolution.
• Ability to handle confidential financial and user information with discretion.

Preferred Qualifications

• Hands‑on experience using or supporting an accounting system or similar accounting and payment applications, including common user and transaction workflows.
• Experience onboarding internal users or providing application support in a professional services, accounting, or finance environment.
• Excellent knowledge on accounts payable, invoice coding, approvals, payment processing, or general ledger transactions.
• Experience with user access, profile maintenance, workflow configuration, or training documentation.
• Working knowledge of Microsoft Excel.
• Associate or bachelor’s degree in accounting, business, information systems, or a related field; equivalent relevant experience may be considered.

Armanino Pacific is an equal opportunity employer.

In compliance with Philippine labor laws, we ensure that all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or marital status.

“Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.

Armanino is one of the top 25 largest independent accounting and business consulting firms in the United States. We are a nationwide leader serving privately held companies and private individuals, as well as nonprofit organizations and public entities.