Business Analyst - Channel

Schneider Electric; Hinoba-an; On-site; PHP 789,000 - 1,314,000; Full time

Benefits offered by this job

Flexible work options

Total Rewards package

Professional development opportunities

Job summary

Schneider Electric in Mumbai seeks a skilled Business Analyst - Channel to lead digitalization and process improvements for Channel Partner operations. You will serve as the SPOC for channel applications, ensure platform stability, and drive automation and analytics across SAP, SFDC, and DMS integrations.

The role emphasizes data accuracy, governance, stakeholder collaboration, and delivering actionable insights to boost channel efficiency and business performance.

Qualifications

• Strong Channel Partner Management processes understanding.
• Experience with Dealer Management Systems (DMS).
• Knowledge of process automation and digital transformation initiatives.
• Strong testing, UAT management, and release governance capabilities.
• Data analysis and reporting expertise.

Responsibilities

• Act as the SPOC for all Channel Partner digital applications and processes.
• Ensure uninterrupted functioning and adoption of existing digital platforms.
• Monitor application performance, usage, data quality, and process compliance.
• Drive process automation initiatives to improve operational efficiency and user experience.
• Ensure governance mechanisms and quality checks are in place.
• Coordinate with vendors and partners for L2 support.
• Develop dashboards and reports on platform usage and KPIs.

Skills

Channel Partner Management

DMS expertise

Process automation

Data analysis

Stakeholder management

Education

Bachelor's degree in Engineering / IT / CS / Business

MBA or Digital Transformation certification

Tools

Salesforce (SFDC)

SAP

Dealer Management System (DMS)

Microsoft Office

Job description

Job Title: Business Analyst - Channel

Function: Digital Innovation & Technology

Location: Powai, Mumbai

About the Role

We are seeking a highly motivated and technically proficient professional to lead the digitalization and continuous improvement of Channel Partner processes. The role will serve as the Point of Contact (SPOC) for all Channel Partner applications and digital processes managed by the Digital Innovation team.

The incumbent will be responsible for ensuring seamless operation of existing digital platforms, driving process automation, managing change requests, coordinating with technology partners and vendors, supporting business users, and delivering actionable analytics to enhance channel efficiency and business performance.

Key Responsibilities

Digital Process Ownership & Application Management

• Act as the SPOC for all Channel Partner digital applications and processes.
• Ensure uninterrupted functioning and adoption of existing digital platforms.
• Monitor application performance, usage, data quality, and process compliance.
• Drive process automation initiatives to improve operational efficiency and user experience.
• Ensure appropriate quality checks and governance mechanisms are in place.

Data Governance & System Integration

• Ensure Channel Partners have seamless access to all relevant application functionalities.
• Maintain data consistency and synchronization across integrated systems including:
  • Salesforce (SFDC)
  • SAP
  • Dealer Management System (DMS)
• Monitor interfaces and identify issues impacting data accuracy or business continuity.

Business Analysis & Change Management

• Engage with business stakeholders to understand requirements, challenges, and enhancement needs.
• Assess existing solution architecture, identify dependencies, and evaluate risks and impacts of proposed changes.
• Prepare Requirement Gathering Forms (RGFs), functional specifications, and use cases for development teams.
• Recommend optimal technical and business solutions aligned with organizational objectives.

Change Request Lifecycle Management

Manage end-to-end development and enhancement activities, including:

• Conducting stakeholder discussions, workshops, and surveys.
• Performing impact analysis and solution design.
• Preparing detailed requirement documentation.
• Coordinating with development teams for implementation.
• Executing comprehensive UAT testing and providing deployment approvals.
• Conducting post-deployment validation and production testing.
• Preparing user manuals and knowledge portal documentation.
• Updating system documentation and object manuals.
• Publishing release notes and communication documents.
• Delivering user and business team training sessions.

Vendor & Stakeholder Management

• Coordinate with application vendors and technology partners for L2 support.
• Ensure timely issue resolution and service delivery.
• Collaborate closely with Channel Management teams and business users.
• Track vendor performance against agreed SLAs.

User Support & Issue Resolution

• Drive resolution of user issues received through:
  • Emails
  • Salesforce feedback channels
• Work with Channel Management teams and vendors to ensure effective closure of incidents.
• Support administrators in resolving platform‑related issues.

Analytics & Performance Monitoring

• Develop and publish dashboards and reports on platform usage and key performance indicators (KPIs).
• Generate data‑driven insights to improve platform adoption and business outcomes.
• Utilize analytical tools, AI capabilities, and Microsoft Office applications to drive decision‑making.
• Identify opportunities for process improvement through trend analysis.

Required Skills & Competencies

Functional Skills

• Strong understanding of Channel Partner Management processes.
• Experience in Dealer Management Systems (DMS).
• Knowledge & experience of process automation and digital transformation initiatives.
• Strong testing, UAT management, and release governance capabilities.
• Data analysis and reporting expertise.

Technical Skills

• Working knowledge of Salesforce (SFDC) is mandatory.
• Understanding of SAP integrations and enterprise systems.
• Experience with digital platforms, workflows, and system interfaces.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Familiarity with AI‑enabled productivity and analytics tools.

Behavioral Competencies

• Strong stakeholder management skills.
• Excellent communication and presentation abilities.
• Problem‑solving and analytical mindset.
• Ability to manage multiple priorities and cross‑functional teams.
• Customer‑centric and process‑oriented approach.

Qualification

• Bachelor's degree in Engineering, Information Technology, Computer Science, Business Administration, or related discipline.
• MBA or relevant certification in Digital Transformation, Business Analysis, or Project Management will be an added advantage.

Experience Required

Mandatory

• 5-8 years of experience in managing and supporting Channel Partner operations.
• Minimum 3 years of hands‑on experience in end-to-end management of a Dealer Management System (DMS).

Preferred

• Experience working with Salesforce (SFDC), SAP, and integrated enterprise applications.
• Exposure to digital transformation, process automation, and business analytics projects.
• Experience managing vendors and cross‑functional business stakeholders.

What’s in it for me?

• Lead meaningful projects with direct impact on how we deliver technology solutions
• Collaborative, growth‑focused culture that invests in your professional development
• Opportunities for certifications, training, and career advancement
• Flexible work options that prioritize work‑life balance

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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