Business Analyst (Benefits Outsourcing) – Night Shift

Willis Towers Watson; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Willis Towers Watson (WTW) is seeking a Business Analyst 1 to support global benefits administration services. You will develop foundational knowledge in client plan design, system functionality, and operational processes while ensuring data accuracy, documentation, and timely responses to inquiries.

Ideal candidates have strong analytical skills, attention to detail, and the ability to work in a collaborative, fast-paced environment.

Qualifications

• Experience in healthcare, pension, or benefits administration.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support day-to-day benefits administration activities including data updates and case resolution.
• Own annual enrollment activities: documentation updates and vendor coordination.
• Maintain and update processing documentation, calendars, and procedures.
• Monitor case volumes and trends; communicate insights to stakeholders.
• Respond to client and internal queries promptly and accurately.
• Collaborate with BSA, service centers, and global stakeholders; provide guidance as needed.

Skills

Healthcare experience

Pension administration

Benefits administration

Case management

Data analysis

SQL

Excel

Stakeholder management

Communication

Education

Bachelor’s degree preferred

Tools

SQL

Excel

PowerPoint

Teams

Job description

Description

WTW is looking for a Business Analyst 1 (BA1) to support the delivery of benefits administration services for global clients. In this role, you will build foundational expertise in client plan design, system functionality, and operational processes, while ensuring accurate data processing, comprehensive documentation, and timely resolution of client and vendor inquiries.

If you have strong analytical skills, keen attention to detail, and thrive in a collaborative, fast-paced environment, this is an excellent opportunity to grow your career.

Key Responsibilities

Client & Operational Delivery

• Support day-to-day benefits administration activities, including case resolution and data updates (e.g., employee, elections, dependents)
• Own annual enrollment (AE) activities: documentation updates, plan year procedure management, and vendor coordination
• Maintain and update processing documentation, calendars, and procedures
• Manage and monitor case volumes, trends, and process updates; communicate insights to stakeholders
• Respond to client and internal queries in a timely and accurate manner

Systems & Data Management

• Utilize systems and tools to process and validate data
• Perform basic data queries (SQL/Excel) and ensure accuracy of outputs
• Support data transmission setup and coordination with vendors and interfaces (HRIS, payroll, etc.)

Documentation & Process Excellence

• Follow standard operating procedures aligned with best practices
• Understand and meet established service level agreements (SLA) and managing SLA reporting for assigned clients
• Contribute to process improvements, automation, and root cause analysis

Collaboration & Team Support

• Work closely with Business Systems Analysts (BSA), service center teams, and global stakeholders
• Provide training and guidance on client-specific processes when needed
• Support onboarding, transitions, and knowledge transfer activities
• Provide backup support to BSA as required

Qualifications

Requirements

• Minimum of 2 years’ experience in healthcare, pension, or benefits administration
• Proven experience in case management, research, and handling escalations
• Strong analytical and problem-solving skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced, matrixed environment
• Effective written and verbal communication skills, with the ability to manage stakeholders professionally
• Capable of working independently and collaboratively, including planning, tracking progress, and supporting task coordination
• Demonstrates flexibility, accountability, and ability to deliver multiple projects with quality and excellence
• Proficiency in Microsoft Office (Excel, PowerPoint, Teams); knowledge of SQL is a plus
• Bachelor’s degree preferred, but not required
• Ability to work extended hours as needed

WTW is an Equal Opportunity Employer