Benefits Operations Analyst – Enrollments & Data

WTW; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

WTW is seeking a Business Analyst 1 to support benefits administration for global clients. You will develop foundational expertise in client plan design, system functionality, and operational processes, while ensuring accurate data processing, comprehensive documentation, and timely resolution of client and vendor inquiries.

If you have strong analytical skills, keen attention to detail, and thrive in a collaborative, fast-paced environment, this is an excellent opportunity to grow your career.

Qualifications

• Minimum of 2 years' experience in healthcare, pension, or benefits administration.
• Proven experience in case management, research, and handling escalations.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced, matrixed environment.
• Effective written and verbal communication skills, with the ability to manage stakeholders professionally.
• Proficiency in Microsoft Office (Excel, PowerPoint, Teams); knowledge of SQL is a plus.
• Bachelor's degree preferred, but not required.
• Ability to work extended hours as needed.

Responsibilities

• Support day-to-day benefits administration activities, including case resolution and data updates (e.g., employee, elections, dependents).
• Own annual enrollment (AE) activities: documentation updates, plan year procedure management, and vendor coordination.
• Maintain and update processing documentation, calendars, and procedures.
• Manage and monitor case volumes, trends, and process updates; communicate insights to stakeholders.
• Respond to client and internal queries in a timely and accurate manner.

Skills

Analytical skills

Detail-oriented

Communication

Stakeholder management

MS Office

Education

Bachelor's degree preferred

Tools

SQL

Excel

PowerPoint

Teams

Job description

WTW is seeking a Business Analyst 1 to support benefits administration for global clients. You will develop foundational expertise in client plan design, system functionality, and operational processes, while ensuring accurate data processing, comprehensive documentation, and timely resolution of client and vendor inquiries.

If you have strong analytical skills, keen attention to detail, and thrive in a collaborative, fast-paced environment, this is an excellent opportunity to grow your career.