Benefits Operations Analyst - Data, Enrollment & SLA Focus

Willis Towers Watson; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Willis Towers Watson (WTW) is seeking a Business Analyst 1 to support global benefits administration services. You will develop foundational knowledge in client plan design, system functionality, and operational processes while ensuring data accuracy, documentation, and timely responses to inquiries.

Ideal candidates have strong analytical skills, attention to detail, and the ability to work in a collaborative, fast-paced environment.

Qualifications

• Experience in healthcare, pension, or benefits administration.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support day-to-day benefits administration activities including data updates and case resolution.
• Own annual enrollment activities: documentation updates and vendor coordination.
• Maintain and update processing documentation, calendars, and procedures.
• Monitor case volumes and trends; communicate insights to stakeholders.
• Respond to client and internal queries promptly and accurately.
• Collaborate with BSA, service centers, and global stakeholders; provide guidance as needed.

Skills

Healthcare experience

Pension administration

Benefits administration

Case management

Data analysis

SQL

Excel

Stakeholder management

Communication

Education

Bachelor’s degree preferred

Tools

SQL

Excel

PowerPoint

Teams

Job description

Willis Towers Watson (WTW) is seeking a Business Analyst 1 to support global benefits administration services. You will develop foundational knowledge in client plan design, system functionality, and operational processes while ensuring data accuracy, documentation, and timely responses to inquiries.

Ideal candidates have strong analytical skills, attention to detail, and the ability to work in a collaborative, fast-paced environment.