Business Analyst

Tenet Global Business Center, Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Tenet Global Business Center, Inc. is seeking an experienced Business Analyst to bridge business stakeholders and technical teams. You will gather requirements, document BRDs and specifications, and support solution design and testing across healthcare initiatives.

Responsibilities include workshops, process mapping, gap/root-cause analysis, and collaboration with cross-functional teams. Strong SDLC/Agile experience and SQL validation are required.

Qualifications

• Bachelor's degree or equivalent in IT/CS/Healthcare Informatics or related field.
• Proven experience as a Business Analyst in software development or system implementation projects.
• Healthcare domain experience is preferred.
• Strong skills in requirements gathering, user stories, functional specs, and process mapping.
• Hands-on SQL for data analysis and validation; knowledge of API integrations (JSON/XML).

Responsibilities

• Gather, analyze, and document requirements from stakeholders.
• Facilitate workshops, interviews, and discovery sessions.
• Create and maintain BRDs, Functional Specifications, Process Flows, Use Cases, and User Stories.
• Perform gap and root-cause analysis to identify needs and opportunities.
• Collaborate with Product Owners, Developers, QA Analysts, and Project Managers.
• Support Agile/Scrum ceremonies and test planning/execution.
• Track defects and manage quality across testing cycles.
• Validate data with SQL and ensure accuracy of outputs.
• Assist with API integration analysis (JSON/XML) and UI/UX input.

Skills

Requirements gathering

User stories & acceptance criteria

Functional specifications

Process mapping

Gap analysis

SQL data validation

APIs JSON/XML

Agile/Scrum

Stakeholder management

Test planning

Defect management

Data analysis

Education

Bachelor's degree in Information Technology/Computer Science/Healthcare Informatics

Tools

Jira

Azure DevOps

Confluence

SQL tooling

Job description

We are seeking an experienced Business Analyst to join our team and support healthcare-focused initiatives. The ideal candidate will bridge the gap between business stakeholders and technical teams by gathering requirements, documenting business processes, supporting solution design, and ensuring successful delivery through testing and validation activities.

This role requires a strong understanding of the Software Development Life Cycle (SDLC), Agile methodologies, data analysis, and stakeholder management. Experience working within the healthcare industry is highly preferred.

Key Responsibilities

• Gather, analyze, and document business and system requirements from stakeholders.

• Facilitate requirements workshops, interviews, and discovery sessions.

• Create and maintain:

• Business Requirements Documents (BRDs)

• Functional Specifications

• Process Flows

• Use Cases

• User Stories and Acceptance Criteria

• Perform gap analysis and root cause analysis to identify business needs and solution opportunities.

• Collaborate with cross-functional teams including Product Owners, Developers, QA Analysts, and Project Managers.

• Support Agile/Scrum ceremonies such as sprint planning, backlog grooming, reviews, and retrospectives.

• Develop and execute test plans, test scenarios, and test cases.

• Participate in functional, regression, integration, and system testing activities.

• Track, document, and manage defects throughout the testing lifecycle.

• Validate data using SQL queries and ensure accuracy of system outputs.

• Analyze and support API integrations, including working knowledge of JSON and XML.

• Provide input on UI/UX improvements and ensure solutions meet user expectations.

• Communicate project updates, risks, and recommendations to business stakeholders and leadership.

• Ensure delivered solutions align with business objectives and regulatory requirements.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Healthcare Informatics, or a related field.

• Proven experience as a Business Analyst in software development or system implementation projects.

• Experience within the Healthcare, Healthcare Technology, Revenue Cycle Management, or related healthcare domain.

• Strong experience in:

• Requirements Gathering

• User Stories & Acceptance Criteria

• Functional Specifications and Process Mapping

• Gap Analysis and Root Cause Analysis

• Test Planning and Execution

• Defect Management

• Stakeholder Management

• Hands-on SQL experience for data analysis and validation.

• Knowledge of APIs, JSON, XML, and system integrations.

• Familiarity with Agile/Scrum methodologies

• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications

• Experience supporting healthcare applications, workflows, or healthcare data initiatives.

• Knowledge of SDLC best practices.

• Experience with Jira, Azure DevOps, Confluence, or similar project management tools.

• Understanding of UI/UX principles and user-centered design.

• Experience working with cross-functional and geographically distributed teams.

Success Factors

The ideal candidate is able to:

• Translate complex business needs into clear functional requirements.

• Effectively collaborate with technical and non-technical stakeholders.

• Drive solutions from requirements through testing and implementation.

• Use data and analysis to support decision-making and continuous improvement.

• Manage multiple priorities in a fast-paced Agile environment.