Business Analyst

Concentrix CVG Philippines, Inc.; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a Business Analyst Lead to guide business analysis for complex Zendesk implementations and custom development across web and app platforms.

The role requires strong process understanding, requirements elicitation, and data analysis to ensure project success. You will lead a team of Business Analysts, facilitate stakeholder workshops, and drive continuous improvement in BA methodologies while collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years preferred in solution architecture or similar technical leadership role within relevant domain.

Responsibilities

• Lead and manage business analysis activities for complex projects.
• Elicit, analyze, and document business requirements; write user stories and acceptance criteria.
• Develop and maintain business process models and documentation.
• Conduct data analysis and prepare reports for decision making.
• Mentor and lead a team of Business Analysts; conduct performance feedback.

Skills

Leadership

Analytical thinking

Adaptability

Collaboration

Continuous learning

Education

Bachelors in CS/IT/Engineering

Tools

Zendesk

Salesforce

Genesys

Job description

Job Title: Business Analyst

Job Description Overview The Business Analyst Lead is responsible for leading and managing the business analysis activities for complex projects, including Zendesk Implementations and Custom Development for Web and App. This role requires a strong understanding of business processes, requirements gathering techniques, and data analysis to ensure successful project delivery. Lead and manage a team of Business Analysts. Elicit, analyze, and document business requirements for complex projects. Facilitate workshops, interviews, and other requirements gathering sessions. Develop and maintain business process models and documentation. Conduct data analysis and prepare reports to support business decisions. Ensure successful project delivery by effectively communicating requirements to development teams. Drive continuous improvement in business analysis processes and methodologies.

Key Responsibilities

Requirements Gathering & Analysis: Participate in requirements gathering sessions, including workshops, interviews, and document reviews. Assist senior analysts in eliciting, analyzing, and documenting business requirements. Document user stories, use cases, and acceptance criteria. Conduct research and data gathering to support requirements analysis.

Business Process Modeling & Documentation: Assist in the development and maintenance of business process models. Contribute to the creation and maintenance of system requirements specifications and other relevant documentation. Ensure that documentation is clear, concise, and accurate.

Data Analysis & Reporting: Assist in data analysis activities as required. Prepare reports and presentations as directed by senior analysts.

Project Collaboration: Collaborate effectively with project managers, developers, testers, and other stakeholders. Communicate effectively and proactively with project team members.

Team Management & Mentoring: Lead and mentor a team of Business Analysts. Provide guidance and support to team members on business analysis techniques and methodologies. Conduct performance reviews and provide feedback to team members.

Process Improvement: Assist in the identification and implementation of process improvements. Stay abreast of industry best practices and emerging trends in business analysis.

Qualifications

Bachelor’s Computer Science, Information Technology, Engineering, or a related field. Proven experience (5+ years preferred) in solution architecture or a similar technical leadership role within the relevant domain (e.g., Zendesk, Salesforce, Genesys, Software Development, or Data Analytics). Strong track record of successfully designing and implementing complex solutions in enterprise environments. Exceptional problem-solving skills and the ability to handle high-stakes escalations under pressure. Experience delivering technical training or workshops; a passion for mentoring others is a plus. Excellent communication skills (verbal and written), with the ability to convey complex ideas to both technical and non-technical audiences.

Key Competencies & Skills

Leadership: Ability to lead and inspire a diverse team of project managers toward achieving organizational goals. Analytical Thinking: Strong ability to assess project data, identify risks, and implement effective solutions. Adaptability: Proven capacity to handle fast-paced, evolving environments with multiple projects and shifting priorities. Collaboration: Strong interpersonal skills for effective cross-functional and client-facing interactions. Continuous Learning: Enthusiasm for staying updated with the latest technologies, trends, and best practices in the field.

Location

PHL Quezon City - EXXA Tower

Language Requirements

Time Type: Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.