Job Summary
The Business Analyst supports the business technology and product teams by conducting research, analyzing business processes, and evaluating system requirements to drive product improvements. This role ensures that ERP and technology solutions align with business needs and deliver measurable value.
Duties and Responsibilities
- Gather and document business requirements in collaboration with stakeholders and product teams to ensure a comprehensive understanding of the needs.
- Analyze existing business processes and recommend improvements or opportunities for automation.
- Conduct market, competitor, and industry research to facilitate and inform product and process decisions.
- Assist in creating functional specifications and user stories for product development.
- Support testing, validation, and quality assurance activities.
- Track KPIs, metrics, and user feedback to measure product and process performance and identify areas for improvement.
- Prepare reports and presentations for management and stakeholders.
- Provide input for testing strategies and support user acceptance testing (UAT).
Qualifications
Education
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
Experience
- 2–3 years of experience in business analysis, product support, or related roles.
- Experience with ERP systems, business process mapping, or software delivery is preferred.
Technical Skills
- Familiarity with ERP systems, workflows, and requirements documentation.
- Experience with business analysis tools (e.g., Jira, Confluence, Excel, Lucidchart).
- Ability to interpret data and generate insights.
Soft Skills
- Proactive: Should anticipate potential challenges and act before they become problems.
- Adaptable: Ability to adapt to changing circumstances, priorities, and challenges. Should be flexible enough to adjust plans as needed.
- Accountable: Taking ownership of both successes and failures. Hold themselves and their team responsible for meeting deadlines, delivering quality results, and staying within budget.
- Solution-Oriented: Ability to focus on finding solutions. Maintaining a positive and solution-driven mindset encourages the team to tackle challenges creatively and efficiently.
- Collaborative: Ability to value teamwork and foster strong collaboration among stakeholders, team members, and clients. Building strong relationships to help ensure project success and smooth communication.
- Resilient: Ability to remain calm under pressure, manage stress effectively, and continue to lead the team toward success despite setbacks.
- Detail-Oriented: Attention to detail ensures that nothing is overlooked in terms of planning, execution, and delivery.
- Communicative: Should be able to clearly articulate expectations, progress, and issues to stakeholders at all levels.
- Decisive: Ability to make timely decisions, often with limited information.
- Empathetic: The Ability to understand the needs, challenges, and perspectives of team members fosters trust and helps build a supportive environment where everyone feels valued.
- Demonstrated experience in cultivating a harmonious and positive working environment
Why You’ll Love Working Here
- Competitive pay and benefits, sure, but also a culture that truly supports work-life balance.
- Opportunities for professional growth, but also for personal connections.
- A work environment where passion for excellence and customer appreciation are shared by all employees.
Elim Solutions uses only established, reputable, and quality recruitment agencies that follow strict recruitment processes. When Elim Solutions recruits directly, communication will always originate from the ElimSolutions.ca domain and no other.