Bridgetowne HR Ops Lead — Global Service Delivery (Graveyard)

HGS; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

HGS is seeking an HR Manager to lead People Operations for the Americas, based in Bridgetowne, Quezon City. You will oversee core HR services, lifecycle events, case and knowledge management, and employee experience with a focus on consistency and quality.

You will drive global standards, partner with regional leads (EMEA/APAC) to tailor processes, and ensure compliant, efficient HR delivery at scale. A graveyard shift and onsite work are required.

Qualifications

• 7–10+ years of experience in HR operations, HR service delivery, shared services, or People Operations.
• Experience leading regional or global HR service delivery teams.
• Proven ability to balance operational execution with continuous improvement, transformation, and change.
• Bachelor’s degree in Human Resources, Business Administration, or related field.
• SHRM-SCP, SPHR, Project Management, or Lean Six Sigma certification preferred.
• Strong experience with Workday and ServiceNow.
• Experience with case management, knowledge platforms, service delivery tools, and operational reporting.
• Experience using service metrics, dashboards, and reporting to manage performance and drive improvements.
• Willing and able to work onsite in Bridgetowne, Quezon City, on a graveyard shift schedule.

Responsibilities

• Establish and drive global service delivery standards, governance expectations, and operating norms across regional People Operations teams.
• Partner with EMEA and APAC POPs Regional Leads to ensure consistent execution of global processes, case practices, knowledge standards, and service expectations.
• Identify regional differences, gaps, or inconsistencies and partner with regional leads to determine localization vs global standardization.
• Lead cross-regional forums to align priorities, share insights, and mature the global service delivery model.
• Own and lead HR Service Delivery across the Americas, ensuring high quality execution of HR operations and global processes at scale.
• Drive alignment between global standards and regional execution while respecting local regulatory or business requirements.
• Own delivery of core HR service delivery programs including case management, knowledge management, and HR communications.

Skills

HR operations

People Operations

Leadership

Stakeholder management

Workday

ServiceNow

Data-driven decision making

Education

Bachelor's degree in Human Resources or related field

SHRM-SCP or SPHR certification preferred

Lean Six Sigma certification preferred

Tools

Workday

ServiceNow

Job description

HGS is seeking an HR Manager to lead People Operations for the Americas, based in Bridgetowne, Quezon City. You will oversee core HR services, lifecycle events, case and knowledge management, and employee experience with a focus on consistency and quality.

You will drive global standards, partner with regional leads (EMEA/APAC) to tailor processes, and ensure compliant, efficient HR delivery at scale. A graveyard shift and onsite work are required.