Branch Services Officer (Treasury Department)

Quezon Capital Rural Bank Inc.; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Quezon Capital Rural Bank Inc. in the Philippines seeks a Branch Services Officer to assist the Branch Manager in overseeing the branch’s operations, with a focus on cash operations, transactions, security, compliance, and customer service.

The BRSO will serve as second-in-command and act as officer-in-charge in the Branch Manager’s absence, ensuring operational efficiency and adherence to BSP regulations. Strong leadership, attention to detail, and a proven track record in branch banking are

Qualifications

• Bachelor’s degree in banking, finance, accounting, business administration, economics, or related field.
• 3–5 years in branch banking operations, with 1–2 years in a supervisory role.
• Strong knowledge of cash management, loan processing, and banking regulations.
• Experience in customer service, risk management, and security measures.
• Proficiency in core banking systems and Microsoft Office.
• Excellent leadership, communication, and analytical skills.

Responsibilities

• Assist the Branch Manager in overseeing branch operations, focusing on cash handling and transactions.
• Ensure security, regulatory compliance, and high-quality customer service.
• Serve as second-in-command and act as officer-in-charge in the absence of the Branch Manager.
• Maintain operational efficiency and accurate reporting.

Skills

Cash handling

Regulatory compliance

Leadership

Customer service

Attention to detail

Core banking systems

Microsoft Excel

AML/KYC policies

Education

Bachelor’s Degree in Banking & Finance, Accounting, Business Administration, Economics, or related field

Tools

Core banking systems

Transaction monitoring software

Microsoft Office (Excel, Word)

Job description

The Branch Services Officer (BRSO) assists the Branch Manager in overseeing the overall operations of the branch, with a particular focus on cash operations, transactions, security, compliance, and customer service. The BRSO ensures operational efficiency, compliance with regulatory requirements, and seamless customer service. He/She also serves as the second-in-command in the branch, acting as the designated officer-in-charge in the absence of the Branch Manager.

Competencies

Technical Competencies

• Banking Operations - Strong knowledge of cash handling, deposits, withdrawals, loans, and check clearing.
• Regulatory Compliance - Familiarity with Bangko Sentral ng Pilipinas (BSP) regulations, AMLA, and KYC policies.

Behavioral Competencies

• Leadership and Decision-Making - Ability to lead branch operations effectively and make sound business decisions.
• Customer Focus - Strong commitment to providing excellent client service.
• Attention to Detail - High level of accuracy in transaction processing and reporting.

Qualifications

• Bachelor’s Degree in Banking & Finance, Accounting, Business Administration, Economics, or related field.
• At least 3-5 years of experience in branch banking operations, with at least 1-2 years in a supervisory role.
• Strong knowledge of cash management, loan processing, and banking regulations.
• Experience in handling customer service, risk management, and security measures.
• Proficiency in core banking systems, Microsoft Office (Excel, Word), and transaction monitoring software.
• Must have excellent leadership, communication, and analytical skills

Note: This is a partial summary of competencies and requirements.