Branch Operations Officer

Sun Savings Bank, Inc.; Dumaguete; On-site; PHP 300,000 - 480,000; Full time

Job summary

Sun Savings Bank, Inc. in the Philippines seeks a Branch Operations Officer with 3–5 years of experience in cashiering and tellering to safeguard assets and manage high-volume transactions with precision.

The role emphasizes a risk-first mindset, strict adherence to BSP regulations, AML and KYC protocols, and mentoring junior staff while delivering courteous, Cebuano-inspired client service.

Qualifications

• 3–5 years of solid experience as Bank Cashier and Teller.
• Proven track record in high-volume cash operations with zero variance.
• Knowledge of BSP regulations, AML acts, and KYC protocols.

Responsibilities

• Advanced Cashiering & Tellering: perform complex transactions with 100% accuracy.
• Risk Management Leadership: identify operational risks and verify signatures, large-cash endorsements, high-value withdrawals.
• Strict Compliance Oversight: ensure transactions comply with BSP, AML, and KYC requirements.
• Operational Troubleshooting: mentor junior staff, resolve discrepancies, balance end-of-day processing.

Skills

Advanced cashiering

Risk management

Core banking software

Counterfeit detection

Agility

Education

Bachelor's degree in Accountancy/Finance/Banking

Job description

Sun Savings Bank, Inc. is a premier thrift bank dedicated to the financial growth of the Central Visayas community. We are currently seeking Branch Operations Officer—seasoned banking professionals who bring versatility, high-level technical expertise, and a rigorous approach to operational integrity across our branch network.

As a Branch Operations Officer, you are a critical anchor for our branch operations. This role is designed for experienced tellers and cashiers who have mastered the art of high-volume transaction management and are ready to take on greater responsibility in safeguarding the bank’s assets through strict compliance.

What You’ll Be Doing

• Advanced Cashiering & Tellering: Executing complex financial transactions with 100% accuracy, serving as a subject matter expert for the branch’s front-end operations.

• Risk Management Leadership: Identifying operational risks in real-time. You will be responsible for the meticulous verification of signatures, large-cash endorsements, and high-value withdrawals.

• Strict Compliance Oversight: Ensuring every transaction adheres to BSP regulations, Anti-Money Laundering (AML) acts, and "Know Your Customer" (KYC) protocols.

• Operational Troubleshooting: Mentoring junior staff on banking systems and helping resolve transaction discrepancies or balancing issues during end-of-day processing.

• Client Relationship Management: Handling escalated customer inquiries with professional Cebuano hospitality, ensuring that service excellence is never compromised by procedural rigor.

What We’re Looking For

• Experience: 3–5 years of solid experience as a Bank Cashier and Teller. You should have a proven track record of handling high-volume cash operations with zero variance.

• Risk-First Mindset: A deep understanding of internal controls. You don't just follow the rules; you understand the risk behind them.

• Technical Mastery: Proficiency in core banking software and a sharp eye for spotting counterfeit instruments or fraudulent documentation.

• Education: Bachelor’s degree in Accountancy, Finance, Banking, or a related Business field.

• Agility: The ability to adapt to different branch environments and maintain high performance under pressure.

Why Join Sun Savings?

At Sun Savings, we value the expertise that veteran banking officers bring to the table. We offer a stable, professional environment where your years of experience are recognized as a vital asset to our community-focused mission.