Operations Officer (Reliever / Pool) - Makati / Taguig / Pasig

Security Bank Corporation; Metro Manila; On-site; PHP 400,000 - 500,000; Full time

Job summary

Security Bank Corporation is seeking a Branch Operations Officer to act as a universal operations support officer for branches within the area. You will fill temporary vacancies, ensure quality service, and perform spot-checks on CIV, ATM, and COCI forms for lean branches.

The role requires knowledge of branch operations, strong risk management, and customer orientation. Candidates should have 2–3 years in branch banking operations and a Bachelor’s degree.

Qualifications

• Strong risk management skills and good customer orientation.

Responsibilities

• Reliever for BCM/BSO/CA or Teller in service operations, credit and control, financials and administrative tasks.

Skills

Risk management

Customer orientation

Interpersonal skills

Problem solving

Negotiation skills

Education

Bachelor's degree

Job description

As a Branch Operations Officer, you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and provides quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller’s Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.

How you will contribute

Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA) or Teller in service operations, credit and control, financials and administrative, branch support, compliance and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank

Conducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller’s Cash & COCI, and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agencies

Monitors overall day to day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch

What we’re looking for

Graduate of any Bachelor’s Degree course

Must have a minimum of 2-3 years of branch banking operations

Should have in-depth knowledge of overall branch operations as well as the Bank’s policies and procedures

Should possess strong risk management skills and good customer orientation

Must exercise good judgment, good interpersonal and human relation skills, selling and negotiation skills, and problem-solving skills

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.