Branch Banking & Customer Growth Specialist

Bank of the Philippine Islands (BPI); Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Bank of the Philippine Islands in Bridgetown Opus Mall seeks a Customer Sales and Service Associate to handle cash and non-cash customer transactions, explain banking terms, and assist clients with account openings and requests.

You will actively cross-sell bank products, perform Know Your Customer verifications, and support branch operations to ensure accurate, secure service delivery to customers. This role emphasizes customer service, reliability, and adherence to bank policies.

Qualifications

• Handles financial and non-financial customer transactions and offers bank products/services.

Responsibilities

• Processes deposits, withdrawals, check payments, bills payments, fund transfers, account opening and related services.
• Performs end-of-day balancing and maintains cash discipline.
• Executes KYC and updates customer records; ensures proper documentation.
• Cross-sells bank products to customers and supports CRM programs.
• Onboards customers to digital channels and responds to inquiries.

Skills

Customer service

Cash handling

Cross-selling

KYC

Job description

Bank of the Philippine Islands in Bridgetown Opus Mall seeks a Customer Sales and Service Associate to handle cash and non-cash customer transactions, explain banking terms, and assist clients with account openings and requests.

You will actively cross-sell bank products, perform Know Your Customer verifications, and support branch operations to ensure accurate, secure service delivery to customers. This role emphasizes customer service, reliability, and adherence to bank policies.