Branch Service Officer (Visayas Ave)

CBS China Bank Savings; Metro Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

CBS China Bank Savings in the Philippines is seeking a Branch Service Officer to support the Branch Service Head in day-to-day operations, ensuring compliance with bank policies and internal controls. The role emphasizes accuracy in balancing and servicing customer transactions, especially in the New Accounts section.

Ideal candidates have a background in branch banking, strong customer service, supervisory ability, and willing to be posted in Iba, Zambales.

Qualifications

• Must be a college graduate of any 4-year course, preferably business course.
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people.
• Willing to be assigned in Iba, Zambales

Responsibilities

• Assist the Branch Service Head in day-to-day branch operations and ensure compliance with policies and internal controls.
• Primarily responsible for clearing operations and end-of-day balancing and callback of transactions.
• Supervise the New Accounts section, overseeing customer servicing and new account processing.
• Acts as Control Officer and Unit Compliance Coordinator of the branch to minimize risks.
• Provide coaching and training to personnel and serve as reliever to the Branch Service Head when needed.

Skills

Customer service

Supervision

Coaching and training

Education

4-year college degree

Job description

• The Branch Service Officer (BSO) assists the Branch Service Head in overseeing that branch’s day to day operations comply with existing policies, procedures and internal control requirements of the Bank.
• Primarily responsible in the clearing operations and end of day balancing and callback of transactions and ensures that all books of accounts are balanced, updated and properly maintained.
• The BSO supervises the daily service operations at the New Accounts Section, specifically overseeing customer servicing, processes of new account opening and other special services being offered at the New Account’s counter.
• BSO acts as Control Officer and Unit Compliance Coordinator of the branch, and ensures that effective and efficient system of operation is implemented with least level of risks.
• BSO also performs coaching and training of personnel to ascertain continuity of business operation and acts as a reliever to BSH when needed.

QUALIFICATIONS:

• Must be a college graduate of any 4-year course, preferably business course
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people
• Willing to be assigned in Iba, Zambales