Branch Service Manager - Banking Operations

Chinabank PH; Laguna; On-site; PHP 480,000 - 560,000; Full time

Job summary

Chinabank PH is seeking a Service Manager to lead daily branch operations, ensuring efficiency, policy compliance, and exceptional service in a fast-paced banking environment.

You will coordinate with New Accounts, Accounting, and Investment sections; support marketing through cross-selling; and develop staff in product knowledge, leadership, and client-focused service to reach branch targets.

The role demands strong interpersonal skills and proficiency in Microsoft Office.

Qualifications

• Bachelor’s/College degree required.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring policy adherence.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing

Leadership

Interpersonal skills

Service Quality Management

Microsoft Office

Education

Bachelor’s degree

Job description

Chinabank PH is seeking a Service Manager to lead daily branch operations, ensuring efficiency, policy compliance, and exceptional service in a fast-paced banking environment.

You will coordinate with New Accounts, Accounting, and Investment sections; support marketing through cross-selling; and develop staff in product knowledge, leadership, and client-focused service to reach branch targets.

The role demands strong interpersonal skills and proficiency in Microsoft Office.