Branch Service Manager: Elevate Operations & Service

Chinabank PH; Central Visayas; On-site; PHP 558,000 - 781,000; Full time

Job summary

Chinabank PH seeks a Service Manager to lead daily branch operations, ensuring efficiency and exceptional client service in a fast-paced banking environment. You will balance operational excellence with compliance and staff development.

You will drive marketing initiatives, cross-sell products, and ensure staff understand offerings to meet client needs and branch targets while coordinating with support units and other branches to uphold bank standards.

Qualifications

• Bachelor's degree required.
• 3-4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing skills

Leadership

Interpersonal skills

Service Quality Management

Education

Bachelor's/College Degree

Tools

Microsoft Office

Job description

Chinabank PH seeks a Service Manager to lead daily branch operations, ensuring efficiency and exceptional client service in a fast-paced banking environment. You will balance operational excellence with compliance and staff development.

You will drive marketing initiatives, cross-sell products, and ensure staff understand offerings to meet client needs and branch targets while coordinating with support units and other branches to uphold bank standards.