Branch Operations Specialist

Wellnostics Inc.; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Dr. Stretch / Scottland Wellness, Inc. in the Philippines seeks a Branch Operations Specialist to oversee daily branch activities, ensuring smooth workflow, operational efficiency, and excellent customer service.

The role emphasizes branch coordination, administrative support, cashiering, client experience, and adherence to company standards. You will supervise appointment flow, monitor sales and reports, coordinate with trainers and management, and maintain clean, organized facilities while

Qualifications

• Bachelor's degree or equivalent in business/administration or related field.
• Experience in branch operations, customer service, or cashiering is preferred.
• Strong communication, organization and multitasking skills.

Responsibilities

• Oversee daily branch operations to ensure smooth workflow and service delivery.
• Monitor appointment flow, client concerns, and scheduling coordination.
• Handle cashiering duties including payment processing and receipts.
• Prepare and submit operational and sales reports as required.

Skills

Branch operations

Customer service

Cashiering

Communication

Multitasking

Microsoft Office

Report preparation

Education

Bachelor's degree in Business Administration / Hospitality Management or related field

Job description

BRANCH OPERATIONS SPECIALIST

Company: Dr. Stretch / Scottland Wellness, Inc.

Job Summary

The Branch Operations Specialist is responsible for overseeing the daily operations of the branch to ensure smooth workflow, operational efficiency, and excellent customer service. The role focuses on branch coordination, administrative support, cashiering, client experience, and compliance with company standards and procedures.

Duties and Responsibilities

Customer Service

• Ensure excellent customer service and client satisfaction at all times.
• Monitor appointment flow, client concerns, and scheduling coordination.
• Assist clients with inquiries, concerns, and service-related concerns.
• Handle cashiering duties including payment processing, issuance of official receipts, and daily sales monitoring.
• Ensure accuracy of sales transactions and branch liquidation reports.

Administrative Tasks

• Ensure completeness and proper filing of branch documents, reports, and records.
• Prepare and submit operational, sales, and administrative reports as required by management.
• Handle administrative concerns, including inventory monitoring, supplies requisition, and facility coordination.
• Coordinate with different departments regarding branch-related concerns and requests.

Operations

• Oversee and monitor daily branch operations to ensure smooth workflow and service delivery.
• Coordinate with stretch trainers and management regarding operational concerns.
• Ensure cleanliness, organization, and readiness of the branch facilities.
• Implement and monitor compliance with company policies, operational procedures, and service standards.
• Assist in branch activities, promotions, and operational initiatives.
• Address operational issues and elevate concerns when necessary.
• Perform other duties that may be assigned by management.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management or any related field.
• At least one (1) year of experience in branch operations, customer service, cashiering in the fitness/wellness industry is preferred but not required.
• Strong communication and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office applications and report preparation.
• Customer-oriented, detail-oriented, and proactive.
• Willing to work onsite and travel to branches if necessary.

Skills and Competencies

• Operations and branch coordination
• Administrative support and organization
• Cashiering
• Customer service and client relations
• Problem-solving and decision-making
• Communication and interpersonal skills
• Attention to detail and multitasking