Branch Operations Lead: Customer Experience & Compliance

Wellnostics Inc.; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Dr. Stretch / Scottland Wellness, Inc. in the Philippines seeks a Branch Operations Specialist to oversee daily branch activities, ensuring smooth workflow, operational efficiency, and excellent customer service.

The role emphasizes branch coordination, administrative support, cashiering, client experience, and adherence to company standards. You will supervise appointment flow, monitor sales and reports, coordinate with trainers and management, and maintain clean, organized facilities while

Qualifications

• Bachelor's degree or equivalent in business/administration or related field.
• Experience in branch operations, customer service, or cashiering is preferred.
• Strong communication, organization and multitasking skills.

Responsibilities

• Oversee daily branch operations to ensure smooth workflow and service delivery.
• Monitor appointment flow, client concerns, and scheduling coordination.
• Handle cashiering duties including payment processing and receipts.
• Prepare and submit operational and sales reports as required.

Skills

Branch operations

Customer service

Cashiering

Communication

Multitasking

Microsoft Office

Report preparation

Education

Bachelor's degree in Business Administration / Hospitality Management or related field

Job description

Dr. Stretch / Scottland Wellness, Inc. in the Philippines seeks a Branch Operations Specialist to oversee daily branch activities, ensuring smooth workflow, operational efficiency, and excellent customer service.

The role emphasizes branch coordination, administrative support, cashiering, client experience, and adherence to company standards. You will supervise appointment flow, monitor sales and reports, coordinate with trainers and management, and maintain clean, organized facilities while